The player from Italy requested a withdrawal a week prior to submitting this complaint. It has not been processed yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.
Powbet Casino - Player's withdrawal has been delayed.
Amount: €500
Powbet Casino
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Resolved
Our verdict
Case closed
RESOLVED
Case summary
2 years ago
Public
Public
2 years ago
Translation
Hi, since Monday 18th July I have requested a withdrawal to my powbet account (username maurimansbt).
Given that I find it absurd that in 2022 we can declare suitable timings up to 5 working days excluding Saturday and Sunday, EXCEPT for complications.
I made more reminders but they make fun of me saying that my request is being processed.
I repeat: I find this way of taking time very unfair, as it exposes the user to unnerving waits and puts those who could have gambling problems at risk (since the possibility of canceling the withdrawal remained intact).
Automatic translation:
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2 years ago
Dear maurimansbt,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. If you don’t receive your winnings by then, please, let us know and we will try to help you. Thank you for your understanding.
Best regards,
Kristina
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2 years ago
Translation
Today, after informing the casino of my intention to file a complaint, they credited me with an urgent bank transfer
Automatic translation:
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2 years ago
Thank you for your reply, maurimansbt. Do I understand correctly that you have already received your winnings? Can we now consider this complaint resolved?
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2 years ago
Dear maurimansbt,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond to your complaint in the given time frame, or don’t require any further assistance, we will reject it.
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2 years ago
Awesome news, maurimansbt. As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.
