The player from Latvia faced issues with canceled bets and a canceled withdrawal, which affected her ability to access her winnings. Her account was reported as disabled, and she was unable to log in. The Complaints Team, after reviewing the situation, concluded that the casino's investigation into her account activity prevented a fair evaluation of her complaint. As a result, the complaint was rejected since the issue is sports-betting related.
Powbet Casino - Player's withdrawal has been canceled.
Amount: €260
Powbet Casino
Safety Index:Very highSafety Index
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9.6
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Closed
Our verdict
Other
REJECTED
Case summary
1 month ago
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1 month ago
Translation
cancelled bets and canceled withdrawal!!!
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1 month ago
Dear livetimelv,
Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal problem.
Please allow me to ask you a few questions, so I can better understand the situation.
- Could you please advise if your account has been fully verified?
- Have you been advised why you can’t withdraw your winnings? Is it an internal casino system issue, or it’s related to your account only?
- When did you request a withdrawal from the casino?
- What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
Looking forward to hearing from you.
Best regards,
Tomas
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1 month ago
Translation
1. fully verified
2. No, they simply cancelled my winnings.
3. winnings claimed 02/11/2025
4. Single bets were made on sports.
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1 month ago
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new information, I can't log into my account... the account is disabled!! they are scammers
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1 month ago
Dear livetimelv
Please understand that if you mainly placed bets on sports betting and your account has been blocked, the casino probably detected activity that requires further investigation. Since we don't have enough insight into this field of online gambling, we wouldn't be able to interpret the casino's results of the investigation and/or their explanation correctly and judge this case fairly. We don't think that your complaint is unjustified, we just couldn't evaluate the issue properly. We would really like to help, but it is impossible for us this time.
Unfortunately, after gathering all the necessary information we are forced to reject this complaint. Sorry we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino and we will try our best to help.
