Posido Casino - Player's withdrawal is delayed due to an error.

I made a top-up of 10 euros, I played them all and I won 34 euros, but when I go to withdraw it tells me an unexpected error has occurred and it won't let me withdraw them.

Dear dennissantoro1106,

Thank you very much for submitting your complaint.

I’m sorry to hear that you're experiencing issues withdrawing your winnings. That must be frustrating, and I appreciate you reaching out to us for help.

To better understand what’s going on, I’d like to ask a few questions:

• Have you verified your account with the casino? If so, did they confirm that your verification was successful?
• Did you receive any specific email or message from the casino regarding your withdrawal attempt, or was it only the error message on the website?
• Have you tried withdrawing using a different method, or is the error the same no matter which method you choose?
• Did you contact the casino’s support team about this issue? If so, what did they say?
• Have you previously made successful withdrawals from this casino, or is this your first attempt?

If you have any relevant communication, such as emails, chat logs, or screenshots of the error message, please forward them to petronela.k@casino.guru so we can review them.

Your cooperation is important to help us assess the situation and find a way to move forward. The more details we have, the better we can understand the issue and assist you.

I hope we will be able to help you resolve this issue as soon as possible. Meanwhile, we appreciate your patience after you reply and while we investigate the issue.

Thank you in advance for your reply and cooperation.

Best regards,

Petronela

Hi Yes it checked and it tells me there are no checks to do

No when I go to withdrawals it immediately tells me an error

Yes I tried visa or a bank transfer but it always tells me the error

Yes I contacted them but still no response to date

No, I have never made withdrawals before, in fact I deposited those 10 euros because I wanted to try the site

Thank you very much, dennissantoro1106, for providing all the necessary information. I will now transfer your complaint to my colleague, Peter (peter.c@casino.guru) , who will be at your assistance. I wish you the best of luck and hope your issue is resolved to your satisfaction in the near future.

Okay thanks

Hello there,

Thank you dennissantoro1106 for providing us with all the information. I hope we'll be able to resolve this issue together.

I would now like to ask Posido Casino for their help in resolving this complaint. We would like to know what is the issue with the withdrawal and what can we do to help the player receive their winnings.

Thank you!

Let's hope they answer

I think they're not answering

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

We hope they answer but surely not

Dear all,

Thank you for reaching out!

As we see, there has been no withdrawal attempts from the customer's account, even unsuccessful ones.

We kindly advise the customer to clear Cache and Cookies in the browser, in order to ensure the smooth operation of the platform.

If the issue persists, we kindly ask you to provide us with the screenshot of the error you are experiencing.

Thank you in advance!

Best regards,

Posido team

I have already deleted the cache but nothing. I have tried another method of downloading but still nothing and I always get the same error.

Dear denissantoro1,

We sincerely apologize for the delay and inconvenience.

We have forwarded the details to the relevant department for further investigation. You will be kept informed of the update.

Please be assured that we are doing our best to resolve this matter as soon as possible.

Best regards,

Posido Casino Team

Dear denissantoro1,

We are happy to inform you that your pending withdrawal request of 34 EUR has been processed and successfully completed.

Many thanks for your patience.

Kind regards,

Posido Casino Team

And when will I get the money?

A thousand thanks

Thanks The money was paid thanks to casino guru and posido

Dear dennissantoro1106,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Peter