The player from Germany encountered difficulties with his casino account, having deposited over €1500 without receiving the promised 15% cashback. Attempts to contact support via live chat or email yielded no response, and the player experienced being kicked out of the chat after asking a question. The issue was resolved after the player confirmed that the problem had been addressed, and the complaint was marked as 'resolved' in the system.
Posido Casino - Player's cashback request is delayed.
Amount: €1,500
Posido Casino
Safety Index:HighSafety Index
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8.9
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Resolved
Our verdict
Case closed
RESOLVED
Case summary
1 week ago
Public
Public
2 weeks ago
Translation
Hello, on this site, no one is reachable either via live chat or email. I deposited over €1500 in one week and there's absolutely no response regarding the cashback I should have received. It is promised on the site to receive a 15% cashback between Monday and Sunday based on deposit amount, but this is not being credited automatically as described!!! I am reporting this site because neither winning is possible nor does anyone here take care of the issues! I once got into the chat, and after asking a question, I was kicked out and couldn't get back into the live chat despite several attempts!!!!
No one here is offering a solution.
Automatic translation:
Public
Public
1 week ago
Dear findikfistik86,
Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to clarify your situation.
Could you please specify which cashback bonus you wanted to receive? Please send me the link or a screenshot of the bonus.
Have you checked the Terms and Conditions of the cashback bonus if you are eligible for it?
Have you opted in for this bonus?
When was the last time you successfully communicated with the casino customer support?
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Veronika
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1 week ago
Dear findikfistik86,
We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.
As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.
Thank you in advance for your time.
Best regards,
Veronika Fritz
Casino.Guru
