The player's unable to access a slot game while he had bonus rounds in it. The complaint was rejected as the player could not provide the requested evidence.
Playzilla Casino - The player's unable to access a slot game.
Amount: €3,500
Playzilla Casino
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Case closed
Our verdict
Insufficient evidence from player
REJECTED
Case summary
1 year ago
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1 year ago
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The casino blocked me while playing the MAGIC APPLE 2 game. I was WINNING the BONUS with the 3 castles, bet amount 1 euro I had taken all the wilds on the 2nd BONUS spin, the game was full of wilds plus 5 free spins for a total of 11 laps still missing. Each spin I won more than €100/150, not counting other wilds that he would have placed and I would have doubled the winnings on each spin as I had 14 wilds on the 4X5 box total of 20 boxes .. they were big wins on each spin. The game kicked me out during the BONUS, with no explanation and I can no longer enter that game to recover the bonus game and winnings.
Customer support says a generic error, about an update. The reality is that the game was blocked only to me.
My friends they have logged in with their accounts and the game starts fine!
Stay away from playzilla, you never win, and if you win, they block the game you WERE winning!
Customer assistance is useless are four illiterates who close the chat in the face repeating the usual bullshit. (Chats can't close them in serious customer services but the customer)
Finally I attach the screenshots.
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1 year ago
Dear Gianpy,
Thank you very much for submitting your complaint. I’m really sorry to hear about your issue with Playzilla Casino. I’m afraid, I will need more information regarding your problem. Please could you elaborate? What do you mean by that your account got blocked, you are still not able to access it? Are the above described bets visible in your betting history or is there any proof that it happen? I will be waiting for your reply patiently.
Best regards,
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1 year ago
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No, I was only blocked from accessing the Apple Magic 2 game, which was in the bonus stage during the block.
The game in question is blocked only on my account, which is strange, since it works fine on friends' accounts.
They say it's a general problem, but it's a lie.
The game doesn't start only for me and shows those screenshots that I have attached to you.
The game before the block was in the BONUS phase and I was WINNING €100/150 with each spin there were still many spins to go and with the possibility of other wilds that would have tripled the winnings with each single spin as I had 14 wilds in the field and 2 series to 5 wild online, which ALWAYS pays EVERY SPIN BIG WIN.
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1 year ago
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I have a video I want to send it to you.
Prove that the game is locked only to ME(BECAUSE I WAS WINNING)
WHILE on another account of a friend (who was next to me, and gave me the consent to make the video and show) the game starts immediately without blocks.
THIS is a misbehavior, showing that ALL slots are rigged and checked.
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1 year ago
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Here the video:
https://files.fm/u/f4g4xe7pb
My FRIEND's account where the game starts, and my account where playzilla blocked me during the game with the bonus he was paying me!
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1 year ago
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A youtuber friend of mine is creating the video, to be published on all social networks, where to unmask playzilla.
I have dozens of video chats and emails where they contradict each other every two seconds 😂
They had blocked the slot, now it has magically been unlocked but from 11 shots there are only 3 bonuses left 😂.. but assuming they unmasked.
Casino SCAM. 😂
I think I will make more money with youtube video/tiktok etc than refunding them 😂
Casino guru, tell him. They are FUCKED.
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1 year ago
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I want to send you all the materials, to expose playzilla.
They will lose all clients, they will have thousands of lawyers against.
They failed. And the end for them.
I have chat, video and email proving the rate.
The slots are RIGGED. THEY STEAL AND SCAM.
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1 year ago
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They changed the bonus, 3 wilds left, and 8 spins left 😂
This photo is now... But they don't know that I have the photo and video even before it crashed 😂
Madonna I'm laughing too much.
this proves I WAS RIGHT
Tell him casino guru, in the meantime I'm starting to publish on other forums and I'm preparing the video and the COMPLAINTS to the Curacao and international courts as well as to AAMS in Italy to obscure Playzilla and all the satellite casinos connected to it.
I expect a class action shortly. 💁🏼 ♂️
I show you an excerpt of a chat to laugh where he said it was a mistake 😂 blocked only to me hahah THEY CONTROL THE SLOTSfalse lie 😂
They only blocked it for me (like the 1st video I sent you)
I still have hundreds of screenshots and videos and chats saved 😂.
Playzilla is about to fail as soon as I post it on a YouTube with 10M followers 🤣
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1 year ago
Can you please send the screenshot of before and after where it is visible how many bonus rounds did you have?
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1 year ago
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Nick..do you work for them? Do they pay you?
I put all the evidence there for you. I have the videos, the screenshots.
I'm rich, I've made other videos where I show that you only get lost.
I have already given a mandate to my lawyer to proceed in the appropriate forums.
What I will do now is make them lose customers, because they are SCAMMERS.
THEY BLOCK THE SLOTS BECAUSE THEY CONTROL THEM.
AND UNLESS THEY REPLY TO THE EMAILS SENT TO THEM, REFUNDING ME FOR EVERYTHING, I WILL PROCEED against them.
THEY WILL LOSE CUSTOMERS. Their reputation will go to zero.
PLAYZILLA REVIEWS ARE ALL NEGATIVE, AND WITH MY VIDEOS AND TESTS THEY WILL FAIL.
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1 year ago
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I add, it's not about me. We are talking about criminal offences.
Playzilla controls bots, and slot software, by cheating them.
🤷🏼 ♂️.
They can only buy my silence.. all for a price.
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1 year ago
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Nick, I want them to pay me back all the deposits, and so I will stop posting videos on all social media, I withdraw the complaint I made to the police in the Netherlands and Italy.
Otherwise I won't stop but, I have nothing else to do. I have all the time I want to ruin their reputation, because we know very well that they are a scam casino.
The video demonstrates well that they have the ability to block winnings on individual l accounts by manipulating the slots.
I repeat, if they refund all the deposits, we'll close it here, otherwise, they will see that even an ant can beat a wasp, they are wrong to underestimate the internet and the possibilities of social networks.
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1 year ago
Hello Gianpy,
Can you please forward the communication between you and the casino to nikolas.b@casino.guru? Is your balance purely real money or bonus money as well? Did you try to contact directly the game provider?
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1 year ago
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What I can send you was what I sent the here.
My attorney told me to keep the communications confidential as a matter of pending litigation and privacy.
The balance is always real.
The casino does not respond to emails, with my account email, but replies from other fictitious emails (demonstrating that they have straw tails)
The casino is Scam, and I don't know why you don't put it among the SCAM casinos.
What I'll be sending you shortly is a video and some screenshots, after my attorney agrees to share with her.
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1 year ago
Dear Gianpy,
You have to understand that without the supporting evidence, there is basically nothing we can do. If you have already a legal advise on your side, I would recommend to follow up the casino with him or with the licensing authorities of the casino as both have more competence than us.
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1 year ago
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You're joking, right?
But have you seen the video and the screenshots?
The video shows that the magic apple slot is blocked only on my account, while on other accounts it was working normally!
What does this mean to you?
To me it means they block SLOTS whenever they want which means SCAM.
They can't control the slots and software is ILLEGAL.
Watch the video Nick...
THIS is overwhelming proof! It means that all slots are RIGGED.
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1 year ago
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https://youtube.com/shorts/naMAW97HYpE?feature=share
Watch the video...
MAGIC apple is BLOCKED only on my account 😂.. on other accounts it started regularly...
Give some intellectual honesty.
The scam is obvious.
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1 year ago
Dear Gianpy,
Can you please forward us your betting history where it is visible that you had bonus rounds in the mentioned game?
Please understand that all the proof provided so far only showing that you have issue with a single slot game. Unless it caused any loss for you, the complaint is irrelevant as such things may happen anytime in any casino. The casino might block the access to a game if there are technical issues with it. It's like when they block a restricted game during bonus play.
Also if you claim that your attorney recommended you to not share any more proof/details, you can't expect that we might be able to help you without any supporting evidence. If you have already taken legal steps against the casino, I would definitely continue resolving the case through them.
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1 year ago
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The reality of the facts is clear to everyone.
Your forum takes funding from casinos, never to solve anything, rather to demotivate complaints.
What you say is wrong and I'll explain why.
During the bonus game they kicked me out of the slot and blocked access for a week, they told me in chat and by email that there were problems with slot oaks, that there were updates and that I wasn't the only one having this problem, they came up with the most desperate excuses. Instead the slot in that week not only started for me, all my friends logged in without problems. NOW in that week they changed the whole slot, the BONUS game, when they let me back after a week, everything was different inside, there were no spins, there were no wilds, and there was no money, a lot.
You talk about my lawyer, you are right, because what I AM doing is uncovering Pandora's box, which is that casinos are all SCAM. In addition playzilla or nabidi nv is a fictitious company with 200 online casino sites all SCAM.
You are blind Nick, because you get paid by them to be. And as for me you can close the complaint here, I will also have you and your forum SCAM investigated for criminal conspiracy.
Your utility is equal to 0, but I didn't need you to solve the PROBLEM, that's why my lawyers and the power of social networks take care of it.
You, I have served to prove the obvious, that you are complicit in these SCAM casinos.
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1 year ago
Dear Gianpy,
I'm glad you are seeking help to resolve your issue as based on the provided proof we can do nothing as you could not forward what we asked for. Please if you believe your claim that we help the casino, do not use our website. We provide the complaint resolution to players for free and we do not need anyone to disgrace us if they are dissatisfied with the outcome.
Best regards,
Nick
