The player's unable to access a slot game while he had bonus rounds in it. The complaint was rejected as the player could not provide the requested evidence.
The player's unable to access a slot game while he had bonus rounds in it. The complaint was rejected as the player could not provide the requested evidence.
The player's unable to access a slot game while he had bonus rounds in it. The complaint was rejected as the player could not provide the requested evidence.
The casino blocked me while playing the MAGIC APPLE 2 game. I was WINNING the BONUS with the 3 castles, bet amount 1 euro I had taken all the wilds on the 2nd BONUS spin, the game was full of wilds plus 5 free spins for a total of 11 laps still missing. Each spin I won more than €100/150, not counting other wilds that he would have placed and I would have doubled the winnings on each spin as I had 14 wilds on the 4X5 box total of 20 boxes .. they were big wins on each spin. The game kicked me out during the BONUS, with no explanation and I can no longer enter that game to recover the bonus game and winnings.
Customer support says a generic error, about an update. The reality is that the game was blocked only to me.
My friends they have logged in with their accounts and the game starts fine!
Stay away from playzilla, you never win, and if you win, they block the game you WERE winning!
Customer assistance is useless are four illiterates who close the chat in the face repeating the usual bullshit. (Chats can't close them in serious customer services but the customer)
Finally I attach the screenshots.
Il casino mi ha bloccato durante una partita al gioco MAGIC APPLE 2. Stavo VINCENDO il BONUS con i 3 catelli, importo puntata 1 euro avevo preso tutti i wild al 2 giro BONUS, il game era pieno di wild più 5 giri gratis per un totale di 11 giri mancanti ancora . Ogni giro vincevo più di 100/150€, senza contare altri wild che avrebbe messo e avrei raddoppiato ad ogni giro la vincita in quanto avevo sul box 4X5 totale di 20 caselle 14 wild .. erano grosse Vincite ad ogni giro. Il gioco mi ha cacciato fuori durante il BONUS,senza spiegazione e non posso più entrare in quel gioco per recuperare la partita bonus e la vincita.
Assistenza clienti dice che un errore generico, chi un aggiornamento. La realtà e che il gioco è stato bloccato solo a me.
Amico miei sono entrati con i loro account e il gioco parte regolarmente!
State lontani da playzilla, non vinci mai, e se vinci ti bloccano il game a cui STAVi vincendo!
Assistenza clienti è inutile sono quattro analfabeti che chiudono la chat in faccia ripetendo le solite cavolate. (Le chat non possono chiuderle loro nei servizi clienti seri ma il cliente)
In finale vi Allego gli screenshot.
Dear Gianpy,
Thank you very much for submitting your complaint. I’m really sorry to hear about your issue with Playzilla Casino. I’m afraid, I will need more information regarding your problem. Please could you elaborate? What do you mean by that your account got blocked, you are still not able to access it? Are the above described bets visible in your betting history or is there any proof that it happen? I will be waiting for your reply patiently.
Best regards,
Dear Gianpy,
Thank you very much for submitting your complaint. I’m really sorry to hear about your issue with Playzilla Casino. I’m afraid, I will need more information regarding your problem. Please could you elaborate? What do you mean by that your account got blocked, you are still not able to access it? Are the above described bets visible in your betting history or is there any proof that it happen? I will be waiting for your reply patiently.
Best regards,
No, I was only blocked from accessing the Apple Magic 2 game, which was in the bonus stage during the block.
The game in question is blocked only on my account, which is strange, since it works fine on friends' accounts.
They say it's a general problem, but it's a lie.
The game doesn't start only for me and shows those screenshots that I have attached to you.
The game before the block was in the BONUS phase and I was WINNING €100/150 with each spin there were still many spins to go and with the possibility of other wilds that would have tripled the winnings with each single spin as I had 14 wilds in the field and 2 series to 5 wild online, which ALWAYS pays EVERY SPIN BIG WIN.
No, mi è stato bloccato l'accesso solo al gioco magic Apple 2, il quale era in fase di bonus durante il blocco.
Il gioco in questione è bloccata solo sul mio account,il che è strano, visto che su account di amici funziona regolarmente.
Loro dicono sia un problema generale, ma è una bugia.
Il gioco non parte solo a me e mostra quegli screen che ti ho allegato.
Il gioco prima del blocco stava nella fase BONUS e stavo VINCENDO ad ogni giro 100/150€ mancavano ancora molti giri e con la possibilità di altri wild che avrebbero triplicato le vincite ad ogni singolo giro in quanto avevo 14 wild in campo e 2 serie da 5 wild in linea ,che pagava SEMPRE AD OGNI GIRO BIG WIN.
I have a video I want to send it to you.
Prove that the game is locked only to ME(BECAUSE I WAS WINNING)
WHILE on another account of a friend (who was next to me, and gave me the consent to make the video and show) the game starts immediately without blocks.
THIS is a misbehavior, showing that ALL slots are rigged and checked.
Ho un video voglio inviartelo.
Dimostra che il gioco è bloccata solo a ME(PERCHÉ STAVO VINCENDO)
MENTRE su un altro account di un amico(che era accanto a me, e mi ha dato il consenso per fare il video e mostrare) il gioco parte subito senza blocchi.
QUESTO è un comportamento scorretto , che palesa che TUTTE le slot sono truccate e controllate.
Here the video:
https://files.fm/u/f4g4xe7pb
My FRIEND's account where the game starts, and my account where playzilla blocked me during the game with the bonus he was paying me!
Qui il video:
https://files.fm/u/f4g4xe7pb
Account di un mio AMICO dove il gioco parte, e il mio account dove playzilla mi ha bloccato durante la partita con il bonus che mi stava pagando!
A youtuber friend of mine is creating the video, to be published on all social networks, where to unmask playzilla.
I have dozens of video chats and emails where they contradict each other every two seconds 😂
They had blocked the slot, now it has magically been unlocked but from 11 shots there are only 3 bonuses left 😂.. but assuming they unmasked.
Casino SCAM. 😂
I think I will make more money with youtube video/tiktok etc than refunding them 😂
Casino guru, tell him. They are FUCKED.
Un mio amico youtuber sta creando il video, da pubblicare su tutti i social, dove smascherare playzilla.
Ho decine di video chat ed email dove si contraddicono ogni due secondi 😂
Avevano bloccato la slot, ora magicamente è stata sbloccata ma da 11 tiri ne sono rimasti solo 3 di bonus 😂.. ma sempre che si sono smascherati.
Casino TRUFFA. 😂
Credo che farò più soldi con il video di YouTube/tiktok etc che con il rimborso loro 😂
Casino guru, diglielo. Sono FOTTUTI.
I want to send you all the materials, to expose playzilla.
They will lose all clients, they will have thousands of lawyers against.
They failed. And the end for them.
I have chat, video and email proving the rate.
The slots are RIGGED. THEY STEAL AND SCAM.
Voglio mandarti tutto il materiale, per smascherare playzilla.
Perderanno tutti i clienti, avranno migliaia di avvocati contro.
Fallirono. E la fine per loro.
Ho chat,video ed email che prova la tariffa.
Le slot sono TRUCCATE. LORO RUBANO E SCAM.
They changed the bonus, 3 wilds left, and 8 spins left 😂
This photo is now... But they don't know that I have the photo and video even before it crashed 😂
Madonna I'm laughing too much.
this proves I WAS RIGHT
Tell him casino guru, in the meantime I'm starting to publish on other forums and I'm preparing the video and the COMPLAINTS to the Curacao and international courts as well as to AAMS in Italy to obscure Playzilla and all the satellite casinos connected to it.
I expect a class action shortly. 💁🏼 ♂️
I show you an excerpt of a chat to laugh where he said it was a mistake 😂 blocked only to me hahah THEY CONTROL THE SLOTSfalse lie 😂
They only blocked it for me (like the 1st video I sent you)
I still have hundreds of screenshots and videos and chats saved 😂.
Playzilla is about to fail as soon as I post it on a YouTube with 10M followers 🤣
Hanno modificato il bonus, mancano 3 wild, e mancano 8 giri 😂
Questa foto è ora... Ma loro non sanno che io ho la foto e il video anche prima che si bloccasse 😂
Madonna sto ridendo troppo .
questo dimostra che AVEVO RAGIONE
Diglielo casino guru, intanto inizio a pubblicare su altri forum e inIi a preparare il video e la DENUNCI al tribunale di curacao e quello internazionale nonché ad aams in Italia per oscurare playzilla e tutti i casino satelliti a lei collegata.
Prevedo una classe action a breve. 💁🏼♂️
Ti mostro un estratto di una chat per ridere dove diceva che era un errore 😂 bloccato solo a me hahah LORO CONTROLLANO LE SLOTfalso bugia 😂
Lo avevano bloccato solo a me(come il 1 video che ti ho mandato)
Ho ancora centinaia di screenshot e video e chat salvate 😂.
Playzilla sta per fallire appena pubblico tutto tramite uno YouTube con 10M di follower 🤣
Can you please send the screenshot of before and after where it is visible how many bonus rounds did you have?
Can you please send the screenshot of before and after where it is visible how many bonus rounds did you have?
Nick..do you work for them? Do they pay you?
I put all the evidence there for you. I have the videos, the screenshots.
I'm rich, I've made other videos where I show that you only get lost.
I have already given a mandate to my lawyer to proceed in the appropriate forums.
What I will do now is make them lose customers, because they are SCAMMERS.
THEY BLOCK THE SLOTS BECAUSE THEY CONTROL THEM.
AND UNLESS THEY REPLY TO THE EMAILS SENT TO THEM, REFUNDING ME FOR EVERYTHING, I WILL PROCEED against them.
THEY WILL LOSE CUSTOMERS. Their reputation will go to zero.
PLAYZILLA REVIEWS ARE ALL NEGATIVE, AND WITH MY VIDEOS AND TESTS THEY WILL FAIL.
Nick..lavori per loro? Ti pagano?
Ti ho messo tutte le prove li. Ho i video, gli screenshot.
Io sono ricco, ho fatto altri video dove dimostro che si perde solo.
Ho già dato mandato al mio avvocato per procedere nelle sedi opportune.
Quello che farò ora è farli perdere clienti, perché sono TRUFFATORI.
BLOCCANO LE SLOT PERCHÉ LE CONTROLLANO.
ED A MENO CHE NON MI RISPONDANO ALLE EMAIL INVIATA A LORO, RIMBORSANDOMI dI TUTTO, IO PROCEDERÒ contro di loro.
LORO PERDERANNO CLIENTI. La loro reputazione andrà a zero.
Le RECENSIONI su PLAYZILLA SONO TUTTE NEGATIVE, E CON I MIEI Video E PROVE FALLIRANNO.
I add, it's not about me. We are talking about criminal offences.
Playzilla controls bots, and slot software, by cheating them.
🤷🏼 ♂️.
They can only buy my silence.. all for a price.
Aggiungo, non si parla di me. Si parla di reati penali.
Playzilla controlla i bot, e i software slot, truccandoli.
🤷🏼♂️.
Possono solo comprare il mio silenzio.. tutto a un prezzo.
https://youtube.com/shorts/naMAW97HYpE?feature=share
https://youtube.com/shorts/naMAW97HYpE?feature=share
Nick, I want them to pay me back all the deposits, and so I will stop posting videos on all social media, I withdraw the complaint I made to the police in the Netherlands and Italy.
Otherwise I won't stop but, I have nothing else to do. I have all the time I want to ruin their reputation, because we know very well that they are a scam casino.
The video demonstrates well that they have the ability to block winnings on individual l accounts by manipulating the slots.
I repeat, if they refund all the deposits, we'll close it here, otherwise, they will see that even an ant can beat a wasp, they are wrong to underestimate the internet and the possibilities of social networks.
Nick, voglio che loro mi rimborsano tutti i depositi, e così smetterò di pubblicare video su tutti i social, ritiro la querela fatta alla polizia dei paesi bassi e in Italia.
Altrimenti non mi fermerò ma, non ho niente altro da fare. Ho tutto io temporl che voglio per rovinarli la reputazione, perché sappiamo benissimo che sono un casino scam.
Il video dimostra bene che hanno la possibilità di bloccare le vincite sul singoli account l, manipolando le slot.
Ripeto, se mi rimborsano tutti i depositi, la chiudiamo qui, altrimenti, vedranno che anche una formica può battere una vespa, sbagliano a sottovalutare internet e le possibilità dei social.
Hello Gianpy,
Can you please forward the communication between you and the casino to nikolas.b@casino.guru? Is your balance purely real money or bonus money as well? Did you try to contact directly the game provider?
Hello Gianpy,
Can you please forward the communication between you and the casino to nikolas.b@casino.guru? Is your balance purely real money or bonus money as well? Did you try to contact directly the game provider?
What I can send you was what I sent the here.
My attorney told me to keep the communications confidential as a matter of pending litigation and privacy.
The balance is always real.
The casino does not respond to emails, with my account email, but replies from other fictitious emails (demonstrating that they have straw tails)
The casino is Scam, and I don't know why you don't put it among the SCAM casinos.
What I'll be sending you shortly is a video and some screenshots, after my attorney agrees to share with her.
Quello che ti posso inviare è stato quello che ho inviato il qui.
Il mio avvocato mi ha detto di tenere riservate le comunicazioni per una questione di causa in corso e privacy.
Il saldo sempre reale.
Il casino non risponde alle e-mail, con email mio account, ma risponde da altre email fittizie ( a dimostrazione che hanno la coda di paglia)
Il casino è Scam, e non so come mai non lo mettete tra i casino TRUFFA.
Quello che ti invierò a breve è un video e alcuni screenshot, dopo che il mio legale acconsentire di condividere con lei.
Dear Gianpy,
You have to understand that without the supporting evidence, there is basically nothing we can do. If you have already a legal advise on your side, I would recommend to follow up the casino with him or with the licensing authorities of the casino as both have more competence than us.
Dear Gianpy,
You have to understand that without the supporting evidence, there is basically nothing we can do. If you have already a legal advise on your side, I would recommend to follow up the casino with him or with the licensing authorities of the casino as both have more competence than us.
You're joking, right?
But have you seen the video and the screenshots?
The video shows that the magic apple slot is blocked only on my account, while on other accounts it was working normally!
What does this mean to you?
To me it means they block SLOTS whenever they want which means SCAM.
They can't control the slots and software is ILLEGAL.
Watch the video Nick...
THIS is overwhelming proof! It means that all slots are RIGGED.
Stai scherzando vero?
Ma hai visto il video e gli screenshot?
Il video mostra che la slot magic apple è bloccata solo sul mio account, mentre su un altri account funzionava normalmente!
Cosa significa questo per te?
Per me significa che loro bloccano le SLOT quando vogliono, il che significa TRUFFA.
Non possono controllare le slot e software è ILLEGALE.
Riguardati il video Nick...
QUESTA è una prova schiacciante! Significa che tutte le slot sono TRUCCATE.
https://youtube.com/shorts/naMAW97HYpE?feature=share
Watch the video...
MAGIC apple is BLOCKED only on my account 😂.. on other accounts it started regularly...
Give some intellectual honesty.
The scam is obvious.
https://youtube.com/shorts/naMAW97HYpE?feature=share
Riguardati il video...
MAGIC apple è BLOCCATO solo sul mio account 😂.. su altri account partiva regolarmente...
Dai un po' di onestà intellettuale.
È palese la truffa.
Dear Gianpy,
Can you please forward us your betting history where it is visible that you had bonus rounds in the mentioned game?
Please understand that all the proof provided so far only showing that you have issue with a single slot game. Unless it caused any loss for you, the complaint is irrelevant as such things may happen anytime in any casino. The casino might block the access to a game if there are technical issues with it. It's like when they block a restricted game during bonus play.
Also if you claim that your attorney recommended you to not share any more proof/details, you can't expect that we might be able to help you without any supporting evidence. If you have already taken legal steps against the casino, I would definitely continue resolving the case through them.
Dear Gianpy,
Can you please forward us your betting history where it is visible that you had bonus rounds in the mentioned game?
Please understand that all the proof provided so far only showing that you have issue with a single slot game. Unless it caused any loss for you, the complaint is irrelevant as such things may happen anytime in any casino. The casino might block the access to a game if there are technical issues with it. It's like when they block a restricted game during bonus play.
Also if you claim that your attorney recommended you to not share any more proof/details, you can't expect that we might be able to help you without any supporting evidence. If you have already taken legal steps against the casino, I would definitely continue resolving the case through them.
The reality of the facts is clear to everyone.
Your forum takes funding from casinos, never to solve anything, rather to demotivate complaints.
What you say is wrong and I'll explain why.
During the bonus game they kicked me out of the slot and blocked access for a week, they told me in chat and by email that there were problems with slot oaks, that there were updates and that I wasn't the only one having this problem, they came up with the most desperate excuses. Instead the slot in that week not only started for me, all my friends logged in without problems. NOW in that week they changed the whole slot, the BONUS game, when they let me back after a week, everything was different inside, there were no spins, there were no wilds, and there was no money, a lot.
You talk about my lawyer, you are right, because what I AM doing is uncovering Pandora's box, which is that casinos are all SCAM. In addition playzilla or nabidi nv is a fictitious company with 200 online casino sites all SCAM.
You are blind Nick, because you get paid by them to be. And as for me you can close the complaint here, I will also have you and your forum SCAM investigated for criminal conspiracy.
Your utility is equal to 0, but I didn't need you to solve the PROBLEM, that's why my lawyers and the power of social networks take care of it.
You, I have served to prove the obvious, that you are complicit in these SCAM casinos.
La realtà dei fatti è palese a tutti .
Il tuo forum prende finanziamenti dai casinò, per non risolvere mai nulla, anzi per demotivare i reclami.
Quello che dici è errato e ti spiego perché.
Durante la partita bonus mi hanno cacciato dalla slot e bloccato l accesso per una settimana, mi hanno detto in chat e per email che erano problemi sulle le slot oaks, che c'erano aggiornamenti e che non ero l'unico ad avere questo problema, hanno inventato le scuse più disperate. Invece la slot in quella settimana non partiva solo a me, tutti i miei amici hanno effettuato l'accesso senza problemi. ORA in quella settimana loro hanno modificato tutta la slot, la partita BONUS, quando mi hanno fatto rientrare dopo una settimana, dentro era tutto diverso, mancavano giri, mancavano wild, e mancavano soldi, tanti.
Tu parli del mio avvocato, fai bene, perché quello che io STO facendo e scoperchiare il vaso di pandora, ovvero che i casino sono tutti SCAM. In più playzilla ovvero nabidi n.v. è una società fittizia con 200 siti casinò online tutti SCAM.
Tu sei cieco Nick, perché vieni pagato da loro per esserlo . E per quanto mi riguarda puoi chiudere il reclamo qui, farò indagare anche te e il tuo forum SCAM per associazione a delinquere.
La vostra utilità è pari a 0, ma io non avevo bisogno di voi per risolvere il PROBLEMA, per quello ci pensano i miei legali e la potenza de social network.
Tu, Mi sei servito per dimostrare l'ovvio, che sei complice di questi casino SCAM.
Dear Gianpy,
I'm glad you are seeking help to resolve your issue as based on the provided proof we can do nothing as you could not forward what we asked for. Please if you believe your claim that we help the casino, do not use our website. We provide the complaint resolution to players for free and we do not need anyone to disgrace us if they are dissatisfied with the outcome.
Best regards,
Nick
Dear Gianpy,
I'm glad you are seeking help to resolve your issue as based on the provided proof we can do nothing as you could not forward what we asked for. Please if you believe your claim that we help the casino, do not use our website. We provide the complaint resolution to players for free and we do not need anyone to disgrace us if they are dissatisfied with the outcome.
Best regards,
Nick
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