The player from Germany is dissatisfied with the withdrawal process. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.
Playzilla Casino - Player's withdrawal has been delayed.
Amount: €300
Playzilla Casino
Safety Index:Very highSafety Index
Casinos with a Very high Safety Index are usually proven by hundreds of thousands of players while having zero or a small number of relevant complaints. We consider playing in casinos with a Very high Safety Index perfectly safe, as they have proven that they treat their players fairly.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
2 years ago
Public
Public
2 years ago
Translation
Payment requested on 04/25/2022.
Chat says 4 days!
AGB says 3 days!
Withdrawal instructions on the homepage say "Instant"!
email contact says wait wait wait, the usual if you don't want to pay out
7 business days have passed, this is not normal.
Automatic translation:
Public
Public
2 years ago
Dear sarahboy33,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. If you don’t receive your winnings by then, please, let us know and we will try to help you. Thank you for your understanding.
Best regards,
Kristina
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Public
2 years ago
Translation
Hello, thank you for opening.
So it really isn't "usual".
24H is common". but that is not the point.
The casino is violating its own terms and conditions?!
Furthermore, false promises are baited!
( see the alleged instant payment )
I know many groups, I've been actively playing for over 15 years now,
but that I have to wait more than 7 days for such a small amount?!
No, sorry, this has never happened to me before.
Thanks, I'll keep you posted.
Automatic translation:
Public
Public
2 years ago
I fully understand your frustration, sarahboy33. However, we always give the casino two full weeks to process each payment. If there’s no development by the end of this time frame, we will intervene. Let’s stay positive and wait for the good news regarding your withdrawal. Thank you in advance for your patience.
Public
Public
2 years ago
Translation
Hello, the casino paid out yesterday, thank you very much.
Automatic translation:
Public
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2 years ago
Awesome news, sarahboy33. As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.
