Playzilla Casino - Player claims that payment has been delayed.

I DEPOSITED $100 aud TO THIS SITE AND I MADE IT TO $700 WITHOUT USING ANY BONUS OR ANYTHING. TRIED TO WITHDRAW IT FOR THE FIRST TIME, IT WAS UNSUCCESSFUL AS THEY SAID THE BANK INFO IS INCORRECT, I MADE MY SECOND TRY AND SUSPICIOUSLY CANCELED BY THE SYSTEM. TRIED EVERY DAY IT IS STILL UNSUCCESSFUL AND IM ON MY 9TH TRY NOW. FUNNY CAUSE I ONLY GOT ONE OPTION TO WITHDRAW MY MONEY WHICH IS THE CARD I USED TO DEPOSIT, YET THEY ARE HAVING HARD TIME GIVING ME MY WINNINGS. ANY ONE WHO COULD HELP ME??? THANK YOU SO MUCHHH!

Dear boypalago,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Y ACCOUNT DOESNT NEED VERIFICATION. IT SAYS. WHICH IS STRANGE. AND MY WITHDRAWAL FOR 8 TIMES HASNT BEEN PROCESSED THEY ARE ALL BEEN CANCELLED BY THEIR SYSTEM. SO I NEED YOUR HELP AS THEY ARE NOT DOING ANYTHING FOR THIS TO GO THROUGH

they told me to cancel the withdrawal request and just wait for the manual withdrawal that they will do on their end

Already cancelled my withdrawal request and will rely on this agent's words that the issue was already escalated. Again this is my 9th time withdrawing my money but maybe its true there is an error on the bank withdrawal, lets see what they are going to do with their promised of "Manual Withdrawal"

Update***

They sent me an email asking about bank details for the manual bank transfer. Replied to them lets see what will happen next. 🤞🏼

Casino Guru thank you so much I got my money now! This site is very helpful and specialists are very dedicated to their crafts. Again I appreciate it all 🤞🏼

Dear boypalago,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Kristina

Casino.Guru