The player from Greece is facing a delay in the withdrawal process, as it has been four days despite the casino stating it would take three business days.
Playio Casino - Player's withdrawal is delayed.
Amount: €500
Playio Casino
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Case opened
Current status
Waiting for Casino Guru to reply
6d 3h 44m 48s
Case summary
20 hours ago
Public
Public
23 hours ago
Translation
They say 3 business days for a withdrawal, we're now on the 4th day and still nothing.
Automatic translation:
Public
Public
20 hours ago
Dear doudopoulosioannis,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.
Thank you in advance for your patience and understanding.
Best regards,
Tomas
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