Play24Bet Casino - Player’s withdrawal has been delayed.

Have winnings of 8000 Euros pending withdrawal in my account for over 5 weeks. No response to multiple emails I have sent, live chat agents keep saying please be patient!! Covid issues and delays Just wish I hadn’t deposited so much as this is definitely not a legit site!!

Dear Seema,

Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. Could you please advise which payment method you have opted for? Have you accumulated your winnings with or without an active bonus?

Do I understand correctly that your withdrawal is still pending inside your account without being processed?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed, but five weeks is an unusually long time.

However, I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Hi I requested a bank transfer, this was done on no bonus no wagering I opted out of those.

I have been contacting them daily and no response other then on the chat.

when I log on it constantly says on hold 8000 Euros and when the live chat respond they just say be patient it is pending!

I really hope you can help.

thank you

Thank you very much, Seema, for providing all the necessary information. I will now transfer your complaint to my colleague Andrej who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Dear Seema,

I’m sorry to hear about your issue. I’ll try contacting the casino representative and see if I can help.

I would like to invite Play24Bet Casino to this conversation.

Dear Play24Bet Casino,

Can you please specify the reason why Seema’s withdrawal request has not yet been processed?

I have been contacting them daily and was told last week they had covid office closures and all will be sorted this Monday. Still nothing!!

Dear Seema,

Unfortunately, we have not received any response from the casino representative regarding your complaint yet.

Thanks for trying this is so very wrong of them, constant false promises and this is my fair winnings. I cannot believe they are allowed to operate like this.

We would like to ask Play24Bet Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

Thanks for this but you can see how unprofessional they are by not responding!! I don't expect to get any of my winnings from them they are not legitimately licensed. Just a shame I didn't look them up before pumping so much money into them!!

Dear Seema,

I apologize, but since we haven’t received any response from the casino regarding the issue, we cannot continue resolving this complaint and we are forced to close it as ‘unresolved’.

I am very sorry I couldn't be of more help, but at least other players can read about your experience in our review.

I hope you won't come across a problem like this again.

The casino can reopen this complaint anytime.