The player from Germany lost 3000 euros in a short period and received only a small bonus of 75 euros, which also vanished quickly. Frustrated by her experience, she requested a refund and the closure of her account. The Complaints Team was unable to proceed with further investigation or provide potential solutions due to her lack of response to inquiries and reminders. Consequently, the complaint was closed, but she retained the option to reopen it in the future if she chose to resume communication.
Play Boom Casino - Player requests a refund.
Closed
Our verdict
Player stopped responding
Amount: €10,000
Play Boom Casino
Safety Index:Below averageCase summary
Discussion
Public
Public
7 months ago
Translation
I left 3000 euros in the casino last week alone!!!!
No matter what I played, no matter what free spins I bought!!!!
I didn't even get up!!!
I then contacted playboom support and asked them to credit me with bonus money.
I was credited with 75 euros in bonus money....
The money was gone in less than half an hour.
Even with bonus money you couldn't get ahead!!!!
I feel extremely ripped off by the casino and would simply like a refund from them. Please help me. I'm fed up. I just want my money back and to be banned from all accounts. Because it's just a scam!
Automatic translation:
Public
Public
7 months ago
Dear Marialopez,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Play Boom Casino.
I checked the website and found the following options for closing an account: https://www.playboom.com/en-DE/accounts-payouts-bonuses
1.9. If you wish to close your account, you may do so at any time, by contacting customer support in written form. The effective closure of the account will correspond to the termination of the Terms and Conditions. In case the reason behind the closure of the account is related to concerns about possible gambling addiction the player shall indicate it.
Please allow me to ask you a few questions so I can better understand the situation.
- Have you asked the casino support to close your account already? With what result?
- Could you please provide a detailed explanation of the basis for the refund?
- Have you requested a refund from the casino already? What response have you received?
- What is your current withdrawable balance in the casino?
- Have you verified your player's account recently or in the past?
Thank you very much in advance for your reply.
Best regards,
Tomas
Public
Public
7 months ago
Dear Marialopez,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
Public
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6 months ago
We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.
Thank you for your understanding.
Best regards,
Tomas
Casino.Guru
