Platincasino UK - Player's document has not been accepted.

I been false accused of software calledphotoshop (which is false claims from the casnio

my photo is clear and also from the mobile phone camera only

The reason why is this I can't hold my passport properly I get struggling hold my phone and passport I used a dvd holder. Sorry I can't most other providers accept that photo sorry who is your complaints department you are now victimised me under the laws of equality act 2010 Indirect discrimination. I can't hold the camera properly do you understand this I used a clear dvd holder and put my passport in and its clear actually. all four corners are clear and all.

Hello itwolkowski0,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience. Could you please clarify what seems to be the issue with you holding your camera? I apologize, but I am not sure I understand what happened.

Would you be so kind as to send me all the relevant communication between you and the casino, so we can gather as much information as possible? My email address is kristina.s@casino.guru.

Looking forward to hearing from you.

Best regards,

Kristina

Closed my case please it's been resolved

Awesome news, itwolkowski0. As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.