The player from UK has been accused of providing an edited photograph. The player later confirmed that the issue was resolved.
Platincasino UK - Player's document has not been accepted.
Resolved
Our verdict
Case closed
Amount: ??
Platincasino UK
Safety Index:Very highCase summary
Discussion
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3 years ago
I been false accused of software calledphotoshop (which is false claims from the casnio
my photo is clear and also from the mobile phone camera only
The reason why is this I can't hold my passport properly I get struggling hold my phone and passport I used a dvd holder. Sorry I can't most other providers accept that photo sorry who is your complaints department you are now victimised me under the laws of equality act 2010 Indirect discrimination. I can't hold the camera properly do you understand this I used a clear dvd holder and put my passport in and its clear actually. all four corners are clear and all.
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3 years ago
Hello itwolkowski0,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience. Could you please clarify what seems to be the issue with you holding your camera? I apologize, but I am not sure I understand what happened.
Would you be so kind as to send me all the relevant communication between you and the casino, so we can gather as much information as possible? My email address is [email protected].
Looking forward to hearing from you.
Best regards,
Kristina
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3 years ago
Awesome news, itwolkowski0. As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.
