Pit Bet Casino - Player’s withdrawal is delayed due to unclear bonus requirements.

i have been trying to withdraw for 2 weeks, they keep saying i need to complete bonuses that i never opted into and then when i complete that bonus they add up a new bonus which i never opted into. they’ve been ignoring my emails for 7 days, they’re the worst site i’ve ever experienced it’s a massive scam and they clearly never pay out at all. if anyone can help me get the money back id appreciate it

Hello billygavin11,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Pit Bet Casino. Please allow me to ask you a few more question before we would move forward.

• Could you please advise if your account is already verified and if yes, since when exactly?
• What kind of bonuses were activated on your account?
• When was the last time you spoke to the casino and what was it about?

Additionally, please forward your deposit and bonus history to nikolas.b@casino.guru for further review.

Looking forward to your answer.

Regards,

Nick

hello thanks for replying,

i am fully verified yes i’ll attach pictures saying i am.

i tried to withdraw £550 and they told me i am still apart of a bonus which i found strange because theres a bonus page and on there it said i wasnt in any active bonuses.

they said the bonus was a lucky wheel bonus and that because i deposited £200 and recieved £5 additionally as part of the bonus that i must wager it 30x which is £6150.

which i thought was ridiculous but i managed to wager that amount through different games.

i then tried to withdraw multiple times again and then they kept rejecting and now they’ve taken the option to withdraw off my account (i’ll show photos off this). They then told me i had broken the bonus rules as i have gone over the maximum wager limit so they took £346 out of my account and said i won it after i broke the rules so it’s not mine. but they never told me what rule i broke or even showed me the rules of the bonus after i repeatedly kept asking. They still won’t even let me withdraw the amount that’s left on the account which is £329. i’ll email you my deposit and bonus history, but the bonuses they are talking about on the emails are not on there i don’t think. i have emails of all of this to show you if you need any of it

ive asked them to just let me withdraw my deposit and they won’t respond now and still have taken away the option to withdraw completely

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.