The player from the United Kingdom had been waiting four weeks for document verification to withdraw winnings from Pitbet, which she described as a scam. Despite her attempts to contact the casino and even close her account, she received no response, resulting in a loss of £2000 worth of winnings. The Complaints Team noted that the player's documents had now been approved, but since she had no balance remaining in her account, the complaint was closed. The team also advised the player to consider a different casino due to the low safety index of Pitbet.
Pit Bet Casino - Player's withdrawal is delayed and account issues persist.
Closed
Our verdict
Other
Amount: £2,000
Pit Bet Casino
Safety Index 2.3 Very lowCase summary
Discussion
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1 year ago
I warn anyone and everyone not to use pitbet, as it is a scam. I have seen people say this about loads of non-gamstop casino sites and never had any problems. Until I started gambling with pitbet. I have been waiting 4 weeks to have my documents verified, which they purposely delay so that you spend your winnings. Having a gambling problem means it is hard to not keep spending winnings while it just sits in your balance. I tried to contact them on many occasions to try to verify my account. And even tried to close my account 4 weeks ago and still haven’t had a single reply. Listen to me when I tell you this. DO NOT USE PITBET IT WILL CAUSE YOU PROBLEMS, use other sites such as goldenbet etc. Because of the intentional delay I lost £2000 worth of winning along with many other large amounts that I lost previously due to not being able to withdraw.
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1 year ago
Hello Mackemslayerxx,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Pit Bet Casino. Please allow me to ask you a few more question before we would move forward.
- Could you please advise since when exactly is the verification process ongoing?
- Which documents have been already approved and which ones not?
- Did you ever mention your gambling addiction to the casino?
- Do you currently have any real money balance?
Looking forward to your answer.
Regards,
Nick
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1 year ago
I don’t know an exact date but around Christmas time.
My passport got approved, as well as bank card and selfie. I have just checked and everything has now been approved but obviously to late now, as my winnings have been lost.
I emailed weeks ago to say that I wanted to close my account due to taking too long to verify documents, which implies I have a problem. And I now have no balance at all.
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1 year ago
Hello Mackemslayerxx,
If you no longer has any balance on your casino account, I would advise to chose a different casino if you are experiencing verification issues.
The safety index of this casino is very low anyway and has even a fake license.
I would recommend to chose a better rated casino site: https://casino.guru/top-online-casinos
As you have no balance in your account anymore, we will be closing the complaint.
Best regards,
Nick
