Pinnacle Casino Ontario Review

Show company details

Payment methods

Withdrawal limits

Not Limited for CAD

Owner Pinny (Ontario) Limited

Established 2022

Estimated annual revenues

> $20,000,000

Licensing Authorities

Ontario (iGO)

OverviewBonusesUser reviews14Safety Index explainedDiscussion1Payment methods8

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Pinnacle Casino Ontario Review

We've thoroughly reviewed Pinnacle Casino Ontario and gave it a High Safety Index, which means it's a great casino to play at. In our review, we've considered the casino's player complaints, estimated revenues, license, games genuineness, customer support quality, fairness of terms and conditions, withdrawal and win limits, and other factors. So, if you were ever wondering whether this casino is safe and legit or a scam, read the full review below to learn more.

According to our research and estimates, Pinnacle Casino Ontario is one of the biggest online casinos with huge revenue and number of players. The revenue of a casino is an important factor, as bigger casinos shouldn't have any issues paying out big wins, while smaller casinos could potentially struggle if you manage to win really big.

We have found one relevant complaint about this casino. Because of this complaint, we've given this casino 250 black points. You can find more information about the complaint and black points in the 'Safety Index explained' part of this review.

Warning: Pinnacle Casino Ontario has certain sections of Terms and Conditions that we consider to be unfair to the casino's players. Because of this, we advise you to look for a casino with fair rules or at least pay special attention to this casino's Terms and Conditions if you decide to play at it.

Based on all of the information mentioned in this review, we can conclusively say that Pinnacle Casino Ontario is a very good online casino. You can expect to be treated well and have an enjoyable experience if you choose to play at it.

Bonuses

No Deposit Bonus:

Not available

Deposit Bonus:

Not available

Payment methods

Withdrawal limits

Not Limited for CAD

Games
Show all

Slots

Roulette

Blackjack

Betting

No video poker

No bingo

Baccarat

Jackpot games

Live games

No poker

No craps

No keno

No scratch cards

eSports betting

No crash games

Language options

English website

All languages (2)

English customer support

All languages (2)

No live chat

Game providers

Positives

Simple and clean website design
Good selection of slot games
Various responsible gambling options available
Live dealer games are available

Negatives

Company focuses on sports betting rather than the casino

Interesting facts

Monthly withdrawal limit depends on the payment method
The players must be 19 or over to play in the casino
The players must be located in Ontario Canada to play

Author & Guarantor: Ayberk Ayan Last updated: 07 Apr 2024 Anything incorrect or missing? Let me know

Pinnacle Casino Ontario bonuses

Browse all bonuses offered by Pinnacle Casino Ontario, including their no deposit bonus offers and first deposit welcome bonuses.

Casino Guru

We want players to understand gambling.

User reviews of Pinnacle Casino Ontario

This is a place to share experience with Pinnacle Casino Ontario. Read what other players wrote about it or write your own review and let everyone know about its positive and negative qualities based on your personal experience.

User feedback:

Not enough reviews

Rated by 14 users

Very positivePositiveNeutralNegativeVery negative

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Casino Guru

We want players to understand gambling.

Miyapon

Novice

• 10 months ago

I deposited 7,000 yen, but it is not authenticated!
The interaction is also fixed form.
I don't reply properly.
Untrustworthy.
I want GURU to replace it!

leandrog532

Senior Apprentice

• 1 year ago

I made a deposit of 50R$ more than a year ago, send my documents they don't approve at all! Worst site I've ever been on!

Petrovmihhail

Visitor

• 1 year ago

Pinnacle is one of the first casinos to ever be suggested to me and I see it as the prime standard for all kinds of betting, slots, sports, or esports alike. It’s still a great site for betting but it has a lot of great competitions now in terms of bonuses.

Anonymized275

Apprentice

• 1 year ago

Frustrating customer service. Do not answer questions directly and do not provide the requested information. It seems impossible to get the information that would belong to me.

olilou

Novice

• 2 years ago

Pinnacle Casino and Sportsbook is a trustworthy, functioning, and well-stocked casino and sportsbook. The site's design isn't likely to stir heads, and it doesn't take any risks with its features or language. Apart from the difficulty with the contact form, everything works smoothly, with the sportsbook being the greatest part of the site.

Panagiotis2728

Junior Apprentice

• 2 years ago

How do I file a complaint against this company ?? I have to get € 500 and they keep making fun of me by falsely saying that one card does not do the other, it does not delay, they attack.

Anonymized129

Novice

• 2 years ago

The fastest KYC verification and withdrawal times I have ever experienced with an online casino. Withdrawals for Interac are processed, approved and sent within 2 hours. This is incredible for an online casino. Website works smooth on mobile. Great game selection. Awesome customer support. Play on slots feels very balanced.

Switching balance between sportsbook and casino (playing on mobile - can't speak if this occurs on desktop)

Safety Index of Pinnacle Casino Ontario explained

Take a look at the explanation of factors that we consider when calculating the Safety Index rating of Pinnacle Casino Ontario. The Safety Index is the main metric we use to describe the trustworthiness, fairness, and quality of all online casinos in our database.

Safety Index:High8.8/10

Very big casino, based on our research and estimates

We consider the casino's T&Cs to be somewhat unfair

Not found on any relevant casino blacklist

No player complaints or very low value of withheld winnings in complaints in relation to the casino's size

We also considered other factors, which had a neutral impact on the casino's Safety Index

The Safety Index of this casino was calculated based on our research and data collected by our casino review team. Learn more about casino review methodology

Has this casino done something unfair to you?

Submit a complaint

Unfair terms and conditions

This casino forbids certain betting patterns or strategies (even when playing without a bonus), but we have not witnessed this rule being used against players yet.

Complaints about Pinnacle Casino Ontario and related casinos (15)

15All0Opened1Not solved10Solved4Rejected

Complaints directly about Pinnacle Casino Ontario

Player stopped responding

Disputed amount: 1,400 S/.

Player struggles with account verification.

The player from Peru had experienced issues with the verification process at an online casino. While her personal identification had been verified, she had trouble submitting additional required documents for location and card verification. Despite reaching out to the casino, she felt her concerns were not understood. The Complaints Team had advised her that the verification process could take up to 14 days and to ensure all requested documents were provided. However, due to a lack of response from the player, we were unable to further investigate and had rejected the complaint.

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Submitted: 26 Jan 2024

Case closed

Disputed amount: Can$1,500

Player’s withdrawal request has been rejected.

The player from Quebec is struggling to withdraw funds from their casino account due to an error message indicating insufficient funds, despite having money in the account. The complaint was closed as player resolved the issue with the casino.

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Submitted: 30 Oct 2023

Case closed

Disputed amount: $900

Player has a problem with withdrawal method at Pinnacle Casino.

The player from Vietnam has been prevented from withdrawing funds using Litecoin by Pinnacle Casino, which insists on him using WebMoney despite VND withdrawals not being supported by the platform. Initially, Pinnacle agreed to an alternative method of withdrawal but has since retracted this, insisting that he must use WebMoney. We closed the complaint as resolved since the player was allowed to withdraw their funds via Litecoin.

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Submitted: 03 Jul 2023

Case closed

Disputed amount: ¥6,000

Player’s deposit has never been credited to his casino account.

The player from Japan claims to have deposited 6,000 yen, but it has not been reflected in their account. They have not received any response or communication from the casino despite providing details. Player’s complaint has been resolved successfully.

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Submitted: 04 Jun 2023

Player stopped responding

Disputed amount: 50 R$

Player’s struggling to complete account verification.

The player from Brazil is experiencing difficulties due to ongoing verification. The complaint was rejected because the player didn't respond to our messages and questions.

Submitted: 18 Dec 2022

Player stopped responding

Disputed amount: 3,500 S/.

Player’s struggling to complete account verification.

The player from Peru is experiencing difficulties withdrawing their winnings due to ongoing verification. The complaint was rejected because the player didn't respond to our messages and questions.

Submitted: 20 Oct 2022

Unresolved Our verdict

Insufficient evidence from casino

Black points: 250

Disputed amount: £12

The player's account got closed.

The player's account got closed without any explanation. We contacted the casino and asked them to shed the light on the situation but there's been no sufficient evidence sent nor the explanation was enough. The casino then stopped communicating with us, so we closed the complaint as unresolved.

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Submitted: 17 Aug 2022

Case closed

Disputed amount: €87,000

Player’s struggling to complete the account verification.

The player from Venezuela is experiencing difficulties withdrawing his winnings due to ongoing account verification. The case was successfully resolved.

Submitted: 02 Jun 2022