Pelaa Casino - Player’s experiencing problems with requesting withdrawal.

I won a lot using the bonus. I applied for withdrawal in two parts, but it was not done even after one week and then it was canceled due to a technical error. I applied for withdrawal again, but after more than a week, the withdrawal was canceled again due to a technical error. I think the casino side does not intentionally withdraw because I want the funds I got to be melted. When using the bonus, I played while paying attention to the rules as much as possible, so there is absolutely no violation. casino guru. Help me.

I have made many withdrawals in the past.

All documents have been submitted and confirmed to be approved.

I've been chatting many times to ask for escalation because withdrawals are late, but the casino doesn't respond to anything.

A similar claim is currently being filed at our sister casino, kassu casino.

Dear leon0618,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Do I understand correctly that the casino canceled your withdrawal twice so far? Which method to withdraw your winnings you opted for? Was it the same payment method as previously?

If there is any other relevant communication between you and the casino, please forward it to kristina.s@casino.guru, or alternatively, post it here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

The casino understands. I made a deposit with ecopayz and applied for withdrawal using the same payment method.

It ’s a really terrible site.

Thank you very much for your reply, leon0618. Could you please clarify when was the last time you successfully withdrew money?

Yesterday

One of the two splits was withdrawn just yesterday, but the other is not yet

Do I understand correctly that you have received the first of two withdrawals? Has the technical error been resolved?

I do understand that one of the two withdrawal applications has been withdrawn. But before, it wasn't withdrawn so quickly. In addition, we have not received any notification that the correction due to a technical error has been completed.

Well, since one of your withdrawals has been processed, it seems that the issue has been resolved. How much money do you have left to withdraw?

$ 664.5 left

Thank you very much for your clarification. Let's wait for a few more days to see if the second withdrawal will be processed. I will keep this complaint open, so please let me know if there is anything new in the meantime. Thank you in advance.

The day before yesterday I chatted again and told him that the withdrawal was late. Then I was told that it would be completed in 30 minutes to 1 hour. I slept with peace of mind after that, but when I checked yesterday, the withdrawal was cancelled. When asked why, he said, "I don't know the reason, but please apply for withdrawal again." I was really angry. The casino is making me too stupid. help.

Thank you very much leon0618 for your cooperation so far. I will now transfer your complaint to my colleague Tomas who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

Hello leon0618!

I will take care of your complaint from now on. I'd like to invite representatives of Pelaa Casino into this discussion in order to provide us with an explanation of the situation and help us resolve the withdrawal issue.

Hi leon0618,

Kindly not that your Withdrawal was meant to be processed on the 18th of December 2021 however due to a technical issue the Withdrawal is currently stuck under processing. We have raised the issue with our payments department in order to resolve the issue as swiftly as possible. We will contact you once the issue is resolved. 

Regards,

Pelaa Casino Team

Haven't you completed your withdrawal yet?

Are you incompetent?

Hello all.

Thanks, Pelaa casino for the reply. Has there been any progress with resolving the technical issue with Leon's withdrawal request?

Hi leon0618,

Kindly note that due to a technical issue your Withdrawal has failed and now funds have returned to your casino account account accordingly. Kindly request another withdrawal at your convenience please.

Should you have any queries do not hesitate to contact us.

Regards,

Pelaa Casino Team

I made a request again

Really playful

This casino site is very terrible.

Please complete the withdrawal as soon as possible.

Withdrawal has just been completed

Thank you for a long time

Hi leon0618,

As confirmed by yourself Withdrawal has been processed this morning 3rd January 2022. Thank you for your patience.

Regards,

Pelaa Casino Team

I am glad to hear that your withdrawal was successful, leon! As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.