Pelaa Casino - Player’s complaining about not being given free spins.

Sehr schlecht nicht zu empfehlen. 150Euro nicht ein freispiel. Andere casino bei 10Euro schon freispiele. 

Dear Enrico,

Thank you for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you few questions, so that I can understand the issue completely. Did you try to redeem any specific bonus that includes free spins, but you didn’t succeed? If this is the case, could you please forward the relevant link to me, so that I can check the bonus terms and conditions? 

Otherwise, if your concern is that you were not given any free spins after depositing, but the casino doesn’t offer such a promotion, I’m afraid there is not much I can do for you. I would recommend you reaching out to the casino support and trying to negotiate some promotional rewards for being an active player. You can also find a good selection of them on our website (https://casino.guru/casino-bonuses), but not giving out (unadvertised) free gifts to players is not something we can hold against the casino. I will be waiting for your reply patiently.

Best regards,

Petronela

Dear Enrico,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.