Party Poker Casino DE Review

The player from Germany had been blocked by Party Poker and Bwin after he requested a refund of lost money, claiming that the casinos had been operating illegally without a German license at that time. The player had questioned the fairness and legality of this action. However, we had clarified that we could not penalize the casino for closing his account as they had the right to restrict or close players' accounts for various reasons. We also explained that we did not handle complaints related to licensing regulations and policies, and we lacked the authority to enforce the legality of rules. Therefore, we had been unable to assist the player in this matter and had to reject the complaint.

The player from Brazil had been waiting for a withdrawal for less than two weeks. Unfortunately, his payout hadn't been received yet. The Complaints Team had advised him to wait at least 14 days after requesting the withdrawal before submitting a complaint, as it was common for withdrawals to take some time to get fully processed. This delay could have been due to unfinished KYC verification or a high volume of withdrawal requests. However, the player reported that the casino had resolved his issue, expressing satisfaction with the resolution. The Complaints Team then marked the complaint as 'resolved'.