Parimatch Casino IN - Player’s withdrawal requests repeatedly declined.

I have make a account on 21 November 2023 and made Deposit. After wining ₹9800, I tried to withdraw my money from my parimatch account .

I have tried more than 20 times to withdraw my money, but every time my withdraw request declined.

When I have tried to contacts their customer support team , they told me to try again with available payment method.

There were 2 payment method available, I had tried with both methods, every time same result, request declined.

Their customer support service ot providing the solution.

Totally u professional casino platform.

Hello Mohan12,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Parimatch Casino IN. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Yes I have already verified my account on 7 December 2023.

I have played with real money , I had not used any bonus .

All the money that I have won till now is with my deposited money.

Today I have made chat with parimatch support staff about withdraw problem

Thank you Mohan12 for all the information provided. I will now forward your complaint to my colleague Mirka (miroslava.d@casino.guru) who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Dear Mohan12,

My name is Mirka, and I will be assisting you in solving this case. Now I would like to invite Parimatch Casino IN representative to join this conversation.

Dear Parimatch Casino IN,

Could you please provide more information about this case?

Thank you in advance,

Mirka

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

We kindly ask you briefly describe your issue including ID number and contact Support Team via email - support@parimatch.in We do everything in our power to assist you with your requests as soon as possible.

Dear Mohan12,

Have there been any updates in your withdrawal process?

Thank You,

Mirka

Dear Mohan12,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.