Parimatch Casino IN - Player's withdrawal has been delayed.

Dear priya999co,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals before?
• Could you please confirm that you have passed the KYC verification?
• Did you accumulate your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

I've been playing since 5 years.

Yes my kyc is done 4 years ago and is updated. No not with any bonus

Thank you for your reply, priya999co. Could you please advise when exactly you made the last successful withdrawal and how many days did it take to be processed?

Which payment method to withdraw your winnings have you opted for? Is it the same one you used in the past?

Last amount was 5k maybe . Processed within 2 hours

Could you please advise us on the current status of your withdrawal request? Is it marked as pending or processed in your casino account? If possible, please post a screenshot of your withdrawal history here in this thread.

Also, have you tried contacting the casino regarding this issue? Please forward all the relevant communication between you and the casino to kristina.s@casino.guru. Alternatively, you can post it here. Thank you in advance.

Didn't process . Please ask them .

Dear Priya, we apologize for the delay. Your issue is still with our expert and we do everything we can to speed this up. Due to festive season, we had some problems with payment system which affected the time for withdrawals. We'll update you soon.

Common man ,it's been 4 weeks. If there was a problem with withdrawls you can return the funds right?

Thank you very much, priya999co, for your cooperation. I will now transfer your complaint to my colleague Matej (matej.l@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

Hello priya999co, nice to meet you!

My name is Matej and I will be taking care of your complaint going forward. I've just reviewed this case and fully appreciate your concerns regarding the requested payout. I'll do my best to help you resolve this issue as soon as possible.

I’d like to invite a representative of Parimatch Casino IN to join the conversation and participate in the investigation of this case as well.

Could you please provide more details as of where this player’s withdrawal request has been sent, so we can verify it the account is correct? I would also appreciate if you could provide us with any and all relevant evidence, that can be sent directly to me at matej.l@casino.guru.

Thank you for your patience and cooperation in advance.

Man it's already been like 20+ days. Tomorrow is india vs pak, can I get them before it?

So basically this is what happens when you report an issue when they don't pay you. First they'll ask you to wait for 7 working days ,which becomes 10 days total including safurdays and Sundays. Then they'll create a ticket . Which will not come to in progress state for 5 days minimum. Then it will be in progress state for 2+ weeks . And I don't know what they're even investigating . I'm attaching a acryof my ticket which is in progress state for 3 weeks ie 21 days

Dear priya999co, we apologize for the delay with it. We checked your case (id 694743), the issue is resolved by billing platform, it means you should receive your money by tomorrow, end of the day.

Thank you very much for the response! :)

Dear priya999co, please let us know as soon as you receive the money.

Still didn't

We'll give it a bit of leeway as payment processing depends not solely on casino, but please let me know once the money gets through, within next day or two.

Dear parimatch,

Please it's my request,you won't process that withdrawl anyhow. I request you to atleast cancel it and get back the funds to my account .it's already 25 days

Dear priya999co, I believe you should have an option to cancel withdrawal request yourself, if not, we can ask the casino to do it for you.

However, in that case this complaint would have to be rejected and closed. Are you sure you want to proceed?

Sure I just want my money either in my bank or in my gaming account. They did nothing from 2 options since 25 days . Nor in my bank not in gaming account . They're stuck . Process to ask them to cancel please

Thank you for the reply, priya999co. No problem.

Dear Parimatch Casino IN, please see the player's request above. Would you be able to cancel the withdrawal request and return the money into the player's account?

Parimatch, you said after 20+ days of requesting withdrawl and after applying for ticket ( your costumer service is the worst) you managed to somehow get the withdrawls online . And said I'll get them by yesterday, which i didn't even today . I just request you to cancel it and return back the amount as I don't think you'll process them.

Sent to your mail

We'll wait for the casino to confirm the next step.

Can you please attach it here or send to support@parimatch.in?

If you decide to send an e-mail, please add my e-mail address in the CC as well (matej.l@casino.guru). Thank you.

I did , I don't know how many more days they'll take . They won't cancel nor they process. I don't know what they're doing since 4 weeks . Everyone who reads this beware this is what they can do to you .

They won't even give any COMPENSATION to this delay of 4 WEEKS .

Dear Parimatch team, could you please let u know the state of the processing of the player's request?

Thank you.

I don't know what this is . But they completed my ticket saying funds returned to betting account. But i NEVER RECEIVED any amount back to betting account. I feel like this should be violation as they completed the ticket without solving .

Could you check what wallet it was returned to? Some casinos have different sub-accounts - one for sports betting, another one for slots or live games... I have even seen sub-wallets for each game provider. Maybe it landed in the wrong part of the account?

Dear Priya999co and Matej, rollback partition is issued, funds will be credited back to the player's betting account within 2 days.

Thank you for letting us know.

Dear priya999co, please let us know once you have the money in your account, and I will close the complaint.

I got the money but after how many days and where's any compensation. It's been 1 month

Dear priya999co, thank you for the confirmation, and I would also like to thank the Parimatch team for stepping in.

I am glad that the money are back in your account. As we have discussed previously, I will now close this complaint as 'rejected', since you decided to cancel the withdrawal request and opted for returning of the funds into your account instead.

As for the compensation - you can try contacting the customer support, referencing this case, and see if management would be willing to give you some kind of a bonus as a compensation. However, that needs to be done outside of this complaint, as any such compensation is not enforceable and completely up to the casino's discretion.

Thank you for your understanding, and I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.