The player from India, who was a VIP and had completed KYC verification, experienced a delay in withdrawing 41000 INR that he had requested on 9th April 2024. He had expressed dissatisfaction with the casino's customer support, citing a lack of live chat support and unhelpful email responses. The issue was eventually resolved, with the player confirming receipt of his withdrawal. The Complaints Team had marked the complaint as 'resolved' in their system.
Parimatch Casino IN - Player's withdrawal has been delayed.
Amount: 41,000 INR
Parimatch Casino IN
Safety Index:LowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
4.6
Parimatch Casino IN has a Safety Index of 4.6, which means some of the considered factors point to a low level of safety. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
6 months ago
Public
Public
6 months ago
Player id ; 159973924
My self R*** Ku****,i am a VIP customer,my KYC has been fully completed,i am an active member currently.
I have made a withdrawal of 41000INR on 9th April 2024 but until now they haven't credited my withdrawal ,bank statement and screenshot attached below 
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6 months ago
Hello kakurana,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Parimatch Casino IN. Please allow me to ask you a few more question before we would move forward.
Could you please advise if your account is already verified and if yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?
Looking forward to your answer.
Regards,
Nick
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6 months ago
Dear Nick
My humble request to casino guryplease hide a screenshot of withdrawal in the first conversation,Since my email is visible
My account is already verified and currently i am active member of parimatch,I dint accumulate a single bonus until now...i won the amount with real money...
Being a VIP customer,Moreover these parimatch don't have a proper customer support,They have stopped live chat support from last 3 days and Telling there is a technical glitch ,So please contact on email vip.in@parimatch.in
In the email also they will reply the same thing we have a technical glitch.shame to be a VIP customer 
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6 months ago
Dear kakurana,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Casino.Guru
