Parimatch Casino IN - Player's deposits are delayed.

Hello team,

I'm facing deposit issues in my parimatch account,

I'm deposit 26000 INR on date 04/02/2025 , my deposit showing decline,

And after 9 days my deposit not refunded or credit in parimatch,

Second deposit was made on 08/02/2025 for 10000 INR, this deposit also not credited,

Parimatch doing froud with me,

Within 10 days I'm lost 50 Lakh rupees in parimatch,

But they doing froud for just 36000 INR,

• I'm play sports betting,

• I'm also play casino games, roulette, slots games,

• always deposit credit instantly but my these 2 deposit 26000 and 10000 not credited or refunded after 9 days,

• my account is fully verified,

• I'm vip player,

Dear ayushkhare365,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate but bear in mind that it’s a manual process that might take up to a month to resolve. In these cases, the casino usually has its hands tied. I would also strongly recommend against depositing any more funds until the issue is resolved.

If the money got lost during the transaction, it will take some time before it’ll be credited to your casino account.

I’m sorry we couldn’t be of much help now. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.

Best regards,

Tomas

Sir my bank told me that my money successfully sent to parimatch UPI address

Kindly please invite parimatch support representative so my problem will be solved,

Please invite parimatch support representative.

I fully understand your frustration, ayushkhare365. As I mentioned earlier, it may take some time for the funds to be located and refunded to your bank account or credited to your casino account. As the matter is not entirely in the hands of the casino, I will set the timer for an additional 12 days to allow a full month for the transactions to clear. If there’s no development by then, we will intervene. Let’s stay positive and hope for some good news regarding your deposited funds. Thank you in advance for your patience and understanding.

I'm waiting

Dear Ayushkhare, can you please share your Player ID, so we can speed this up?

See this screenshot my player I'd showing,

Kindly please give me some free cash bonus,

Dear parimatch team,

I'm lost more than 50 Lakh this week,

Please give me 5 lakh rupees compensation,

I want 5 lakh rupees bonus,

Because I lost more than 50 Lakh rupees this week

I'm won big amounts so parimatch blocked my withdrawal option,

So I'm lost my all winning 50 Lakh rupees and my deposit amount 50 Lakh also ,

I want compensation,

Parimatch done a froud with me,

Please give my money,

Dear ayushkhare365,

• Do you have access to your player's account?
• Is it possible for you to share screenshots of the verification status of your account?
• Is it possible for you to request new withdrawals?

My account is fully verified,

They not approved my withdrawal so I am cancelled and lost all money ,

Sadly,

since you have played your winnings, I’m afraid there is not much we can do for you. Please understand, that the player is the only one responsible for their account, active balance, and all the bets taking place.

If the casino didn't confiscate your balance, and you were able to play with it, we believe you risked your funds and are not eligible for compensation. We can't compel the casino to grant you a bonus or a cashback.

Please let me know whether the initial 36000 INR was successfully credited to your balance or returned to your bank account.

I'll await your reply.

Hello sir,

They blocked my withdrawal option so I can't withdraw my money,

This is why my balance loss

I don't receive my money yet

We can't confront the casino if you played and lost your money yourself. We can only contact them if they block you from withdrawing money that is left in your account.

Every player is responsible for their balance. If you played and lost, there is nothing else we can do. Due to the aforementioned reasons, this complaint will now be rejected. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into issues with any online casino in the future.