The player from India had deposited Rs-30000 to his Parimatch wallet, but the deposit hadn't appeared. Customer service had informed him that the money would be refunded by 24/04/2024, but he hadn't received it. Eventually, the player confirmed that his funds had been credited to his Parimatch wallet on 29/04/2024. We then marked the complaint as 'resolved'.
Parimatch Casino IN - Player's deposit not reflected in account.
Amount: 30,000 INR
Parimatch Casino IN
Safety Index:LowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
4.6
Parimatch Casino IN has a Safety Index of 4.6, which means some of the considered factors point to a low level of safety. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
6 months ago
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7 months ago
Player ID-550614495
Diposited Ammount -30,000
Diposited date-17/04/2024
Respected sir i had diposited Rs-30000 to parimatch wallet which was debited from my bank account but not reflected in Parimatch wallet.i Contacted to support team they told me my money refunded to my bank account till 24/04/2024.But till now my money neither refunded to my bank account nor reflected in Parimatch wallet.Pkease help me.
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7 months ago
Dear mantrysuvasish,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate but bear in mind that it’s a complicated process that might take approximately one month. In these cases, the casino usually has its hands tied. I would also strongly recommend against depositing any more funds until the issue is resolved.
If the money got lost during the transaction, it will take some time before it’ll be credited to your casino account.
I’m sorry we couldn’t be of much help now. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.
Best regards,
Tomas
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7 months ago
Thank you Sir Tomas for your reply,I am strongly believe in your work.I am also waiting for my refund.
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6 months ago
As I mentioned earlier, it may take some time for the funds to be located and refunded to your bank account or credited to your casino account. As the matter is not entirely in the hands of the casino, I will set the timer for an additional 17 days to allow a full month for the transaction to clear. If there’s no development by then, we will intervene. Let’s stay positive and hope for some good news regarding your deposited funds. Thank you in advance for your patience and understanding.
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6 months ago
Thank you very much my funds credited to parimatch wallet as on dt 29 Apr 2024.Please closed my complaint.
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6 months ago
Dear mantrysuvasish,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Tomas
Casino.Guru
