HomeComplaintsParimatch Casino IN - Player's deposit is missing.

Parimatch Casino IN - Player's deposit is missing.

Amount: 9,000 INR

Parimatch Casino IN
Safety Index:Low
Submitted: 23 May 2024 | Case closed : 29 Jun 2024
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

4 months ago

The player from India deposited 9000 INR to the Parimatch platform, but the money did not end up in their gaming account. The casino had promised to resolve the issue within 5 hours but had been repeating the same response for the last four days. We recommended that the player contact the payment provider for an investigation, which could take approximately one month. Due to a lack of response from the player, the complaint was rejected.

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5 months ago

I deposited 9000 inr on 19 may at 08.15pm on parimatch platform. The money was deducted from my account immediately but it never came to my gaming account. Initially they told me it would take 5 hours to deposit. Now since last 4 days they are saying one same thing. "We are working on your issue. Our payment team is working on it and money will be deposited very soon." All they do is cheat. Its a complete fraud application

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5 months ago

Dear kingslayer17, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate, but bear in mind, that it’s a complicated process that takes approximately one month. In these cases, the casino usually has its hands tied. 

I’m sorry that we couldn’t be of much help at this time. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding. 

Best regards, 

Veronika

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4 months ago

Dear kingslayer17,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

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4 months ago

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.

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