The player from India had deposited Rs 2600 on January 31, but the operator canceled the deposit and had not refunded the money despite stating it would be returned within 7 days. It had now been over two months without a refund. The Complaints Team had attempted to assist by advising the player to contact the payment provider and had requested further communication details; however, the player did not respond to the team's inquiries. As a result, the complaint was rejected due to lack of cooperation.
Parimatch Casino IN - Player’s deposit has been delayed.
Amount: 2,600 INR
Parimatch Casino IN
Safety Index:LowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
4.3
Parimatch Casino IN has a Safety Index of 4.3, which means some of the considered factors point to a low level of safety. Explore this casino’s Safety Index
Closed
Our verdict
Player stopped responding
REJECTED
Case summary
yesterday
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2 weeks ago
I deposit rs 2600 on January 31 still I did not get refund to my bank account. Because operator cancel my deposit and say they refund in 7 days but now over two months passed they did not refund my money.
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2 weeks ago
Dear Mohinder8146,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate, but bear in mind, that it’s a complicated process that takes one month approximately. In these cases, the casino usually has its hands tied.
I’m sorry that we couldn’t be of much help at this time. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.
Best regards,
Dominika
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2 weeks ago
I already contacted to them but they made a ticket of this dispute. But still I did not get money after two months of payment I made.
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2 weeks ago
Dear Mohinder8146, could you please share your communication with the payment provider? Send emails or chat transcripts to my email at dominika.l@casino.guru, or post screenshots here.
