Parimatch Casino IN - Player's account blocked after winnings.

They write off my amount without any valid reasons. They are saying they write off my amount according to the rule no. 83.4 but there is no rule. Please look into this matter and they blocked my account also. I got the free bet of 6000 inr and I made the 17715 from the free bet and after my win they suddenly want kyc verification I done all the things the said but after 1 mnth they blocked my account and said that you violated our policies how i violated their policies I didn't know yet.

Dear kuberbisht8,

Thank you very much for submitting your complaint and forwarding the screenshot:

I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Could you please advise if you deposited any real funds into your casino account or if your winnings were accumulated solely from a free bet?
• Was your account successfully verified in the past?
• Which games you’ve been playing (live casino games, slots, or sports betting)?

Meanwhile, I have checked the general terms and conditions, but I couldn't find rule 83.4 (here):

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

1. Yes I deposited real money after deposit I got 6000 free bet and I won from that also and they write off my money.

2. My aadhar verification was successfully verified after I won from free bet they need more verification. I gave all the documents they need after one month they reject my verification and write off my money and blocked my account and even not replying my mails. So, i finally got your Website from my friend to complaint against them.

3. I played and won on sports betting.

Thank you, kuberbisht8, for your response. Unfortunately, since you have clarified that the issue solely pertains to sports betting, we regret to inform you that we are unable to assist you in this matter.

We sincerely apologize for our inability to resolve your case. However, please feel free to reach out to us if you encounter any issues with other casinos in the future. Since we currently do not have a department specifically dedicated to sports betting disputes, and lack sufficient expertise in handling such cases, we are regrettably unable to proceed with your complaint. I genuinely wish I could have been of more assistance.

Thank you for your understanding, and please do not hesitate to reach out if you have any further questions or concerns. Meanwhile, I'm forced to reject your complaint at this time.