The player from India reported that Parimatch had blocked withdrawals for all users, including them, for the past 15 days. They experienced a medical emergency and urgently needed access to their funds, expressing frustration over the lack of support and communication regarding withdrawal options. After 16 days, the withdrawal options were finally opened, and the complaint was marked as resolved. The player decided not to use Parimatch again.
Parimatch Casino IN - Player is unable to withdraw funds from closed account.
Amount: 5,205 INR
Parimatch Casino IN
Safety Index:LowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
4.6
Parimatch Casino IN has a Safety Index of 4.6, which means some of the considered factors point to a low level of safety. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
2 months ago
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3 months ago
741471259
Hi,
Parimatch has blocked their withdrawals for everyone in India.
There is a medical emergency at my home but since 15 days there are no withdrawal options available. Its been 15 days last time I saw withdrawal options in Parimatch. Its for everyone not just me. Please help me get my money. It is emergency.
Atleast they have to tell us when they will put atleast 1 withdrawal method. How can they allow to deposit amount but cant withdraw. its been 15 days. Support doesn't help and giving automated replies.
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3 months ago
Hello thanishka111,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Parimatch Casino IN. Please allow me to ask you a few more question before we would move forward.
Could you please advise if your account is already verified and if yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?
Looking forward to your answer.
Regards,
Nick
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3 months ago
Hello, My account is not closed. It is open and working. Everyone in India have same problem. No withdraw options since 15 days.
It is verified account
I never used any bonus (every one in India have same problem with parimatch)unable to withdraw as there are no withdraw options.
I spoke to support just 1 hour back and Im getting same automated reply since 15 days
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3 months ago
after 16 days. they finally opened withdrawal options. Close the complaint. I'm never using parimatch again.
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3 months ago
Dear thanishka111,
I’m really pleased to hear that your issue has been resolved. I'll go ahead and mark your complaint as 'resolved' in our system. Thank you for confirming the outcome. If you ever face any challenges with this or any other casino in the future, please don’t hesitate to reach out to our Complaint Resolution Center. We’re always here for you.
As you know, our services are completely free, and we don’t accept any gratuities. But if you could spare a moment to share your experience with our services on Trustpilot, it would mean a lot to me. Here’s the link: https://www.trustpilot.com/evaluate/casino.guru. Your honest review and any suggestions for how we can improve would be incredibly valuable, not just for us, but also for others who might need help with online casino-related issues.
Thank you so much for your time.
Best regards,
Casino.Guru
