Parimatch Casino IN - Player is facing a delayed bonus issue.

I am parimatch vip customer,My account is fully kyc verified , without wasting time invite Parimatch to resolve this issue

Betting id : 125801144

* See I am having problem with the bonus offer, which is active in bonus section from last 4 days...the offer highlighted in the screenshot below

From last 4 days they were stuck in promotion page, Neither credited nor expiring.

i want to know when those active bonus will be closed

My only problem is ,,Since they were active i am not getting daily Freebet offer ,i have contacted them through email and chat 1000 times but they were not responding

Dear Paraskumarkher,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Parimatch Casino IN.

Please allow me to ask you a few questions so I can better understand the situation.

• Have you tried accessing your player's account using a different device, excluding the possibility of this being a visual bug?
• Could you please share your attempts to communicate the issue with the casino? Share screenshots here or send the information to my email at [email protected]
• Please note that we are unable to compel the casino to grant you bonuses or penalize it if the casino fails to award you a bonus

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Dear Paraskumarkher,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.