The player from India had requested a withdrawal less than two weeks before submitting this complaint. The payment had not been processed yet. The Complaints Team had attempted to assist by advising the player to wait for the standard processing time and to provide the necessary documentation. However, due to the player's continued frustration and inappropriate communication, the team had decided to close the complaint, indicating that further assistance might not be provided if such behavior persisted.
Parimatch Casino IN - Player claims that payment has been delayed.
Amount: 11,900 INR
Parimatch Casino IN
Safety Index:LowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
4.6
Parimatch Casino IN has a Safety Index of 4.6, which means some of the considered factors point to a low level of safety. Explore this casino’s Safety Index
Case closed
Our verdict
Other
REJECTED
Case summary
3 months ago
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4 months ago
i have requested withdrawal on 13 th July 2024 the amount of 11900,but i have not received yet, parimatch asked me to wait until 19 th July ,i have waited but still withdrawal not received,I have also updated bank statement to them,but they are not credited the amount.
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4 months ago
Dear 495617002,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Complaints Resolution Center
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3 months ago
O have not received any withdrawal ,i have also sent them bank statement and forwarded confirmation mail from my bank that mentioned funds not received to them and forwarded the bank statement upto date sent my by bank to them,they are not responding properly,i do not know why they are not accepting bank statement and confirmation mail of bank,pls enterfere and tell them to give my withdrawal immediately.
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3 months ago
Hello casino guru ,i have waited for 14 days as you mentioned,but still they are not crediting my withdrawal,can you please reach out to them,they are not responding properly.
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3 months ago
Hello casino guru ,i have withdrawn many times in the past,my kyc is Fully verified,I have many deposits and withdrawals in past,no bonus or free bet is used,they are clearly cheating me,I have contacted my bank and sent parimatch my bank statement and confirmation mail of funds not received by my bank, parimatch but still they are not crediting my withdrawal.
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3 months ago
Thank you for your reply, 495617002. Please note that this is not a live chat, so there is no need to repeatedly ask for our intervention. We currently have hundreds of active complaints and even though we try our best, it is not possible for us to reply immediately to all messages. We have 7 days to respond to each complaint and we always get back as soon as possible. Please, bear with us. Thank you for your patience and understanding.
Please allow me to ask you a few questions, so I can understand the whole situation completely.
- What is the current status of your withdrawal request? Is it marked as pending or processed in your casino account?
- Could you please clarify when exactly you made the last successful withdrawal and how many days did it take to be processed?
- Which payment method have you opted for? Was it the same one you used in the past?
Thank you.
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3 months ago
* on 13 th July 2024 i requested a withdrawal of amount 11900rs,on 14 th July it showed sucessful but upto now amount not received to me,i contacted by bank,I got bank statement and bank confirmation letter that the amount not received to me.
*on 23 November 2023 I made my last successful withdrawal of amount 8000 rs,it got credited withdrawal 24 hours.
*I have selected bank transfer IMPS payment method,i have withdrawn money many times using same payment method,the maximum time for withdrawal it took in my past withdrawals is 2 days .
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3 months ago
Could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here. Thank you in advance.
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3 months ago
I just checked your emails full of 'kind words'. I must warn you that this kind of language will not be tolerated, and one more attempt to verbally assault or intimidate any Casino.Guru professionals will result in your profile being permanently blocked on our website. We are here to help players and have zero tolerance for such behavior.
Considering all your emails and messages here in this thread I assume that you are no longer interested in our help, therefore I will close this complaint. I hope you will find assistance elsewhere, and just a bit of friendly advice - please treat kindly those from whom you've requested free help.
