Parik24 Casino - Player’s withdrawal is delayed due to verification issues.

Good day!

I have been a loyal user of this casino for over 5 years - I played here back when it was called Parimatch.

This time I managed to win a really big amount of money. When I tried to withdraw the funds, the casino requested additional verification.

I provided a passport photo, sent passport photos, provided all the statements from the cards I played with, and resent the same information several times. I also provided all the screenshots of the deposit + provided all the proofs of deposits from cryptocurrency.

However, I keep getting the same responses, asking for information that has nothing to do with my gaming account.

I am attaching all the confirmations.

Dear ivtur4in,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos take KYC lightly.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please list which documents you have already provided and when exactly did you send the last one?
• Could you please share with me your communication with the casino? Send emails or chat transcripts to my email at [email protected], or post screenshots here
• Please note that there were no attachments included with your first post. If you meant to submit any other information, please forward it to my email as well.

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Tomas

Please note that Casino.Guru will never ask for any payments or request access to your accounts. If anyone claims to be Casino.Guru personnel and asks for such actions, do not provide any information.

The only legitimate way we will contact you is through this official complaint platform or via the email addresses provided in your complaint thread.

Stay cautious and contact us directly if you have any doubts.

Good afternoon, Thomas

Thank you for your help, I will answer your questions:

I provided the following requested documents: ID card, monthly statements from my two cards I played with, a screenshot of the bot for replenishing with crypto currency, wallet code, and provided photos of myself holding my ID card. On April 4, I resent my bank statements.

I am sending my support communication to the Post Office.

I wanted to upload screenshots, but for some reason I couldn't on the website, so I'll send you everything by mail.

Thank you, I look forward to your message, thank you for your help and support.

Thanks for your reply.

Could you please share a screenshot showing the website of the casino on the screenshot with the web address visible?

Share it here or submit the information to my email at [email protected]

Looking forward to your reply.

Good afternoon, Thomas! Thank you for your answer, here is the website address. The site was previously called PariMatch. I will also duplicate this by mail.

Have a nice day!

https://gra-live.com/uk/my-account

https://gra-live.com/uk/all-live

https://gra-live.com/uk/

Thanks for your patience.

Could you please confirm that you were no longer underage when you registered an account in this online casino?

Please let me know.

Dear ivtur4in,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Dear Thomas, I apologize for not responding on the appointed date.

Unfortunately, I don't remember when I registered on the PariMatch website. I remember when I passed verification for the first time - 09/11/2022.

I went over the evidence.

Honestly, I don't understand your claim and explanation, you didn't use the cards for deposits or request a withdrawal using these card numbers.

Could you please clarify which bank cards you used for deposits exclusively from the list the casino sent you?

Please let me know.

Dear ivtur4in,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Tomas
Casino.Guru

We’ve reopened this complaint at the player's request. We would like to allow this case one more chance to be resolved and help both parties involved to reach a satisfactory conclusion.

Message from the player:

Hello, I have provided extracts from closed cards, new photos with passport, new extracts from cards - but they have been ignoring me for a week.

At first they asked for the same documents that I had already sent in a circle, when I provided NEW documents at their request, they just started ignoring me for a week.

Hello,

Could you please share with me your most recent communication with the casino regarding the issue to support your complaint? Send emails or chat transcripts to my email at [email protected], or post screenshots here

Thanks for your reply.

The name of the person you mentioned isn't the same as the name in the casino profile.

Earlier I asked

Could you please clarify which bank cards you used for deposits exclusively from the list the casino sent you?

Did the casino ask you to provide documents for other people?

The explanation you provided in your reply to the casino was that you entered the card numbers by mistake. Is that accurate?

Looking forward to your reply.

Good day! I submitted the same thing again. I was waiting for this response from this casino - for them to request again what I submitted already.

Hello,

Thanks for your reply.

https://parik24.one/uk/terms-and-condition

61 То deposit a gaming account the personal data of a payment card must match with the personal data of the gaming account.

Furthermore, please check our Fair Gambling Codex for Players https://casino.guru/fair-gambling-codex-for-players:

"Payments

For deposits and withdrawals, you should only use bank accounts and credit cards held in your own name. If you don't do this, you might get into trouble when trying to make a withdrawal. This rule is mostly in place to prevent credit card misuse and also because of international anti-money-laundering regulations."

Please understand that this rule has been breached. Some exceptions might be allowed by casinos when depositing or withdrawing funds using a joint card and this possibility is communicated beforehand. It is a player’s responsibility to use the allowed payment methods only.

If you’re not able to prove that you are a legitimate owner of the payment method and you haven’t received approval from the casino allowing you to use a third-party payment method, I’m afraid there’s not much we can do for you.

Thank you very much in advance for your reply and understanding.

Dear ivtur4in,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Tomas
Casino.Guru