Name: Palms Bet Casino Review
Item: Palms Bet Casino
Rating: 8.9
Author: Ivona Kulichova

OverviewBonusesUser reviewsSafety Index explainedDiscussionPayment methods

Ivona K.

03/2026

Read our Palms Bet Casino review and find out if it's safe and legit. Explore its player feedback and complaints, T&Cs, games & bonuses.

Doesn't accept players from Ohio

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Pros and cons

Wide range of bonuses both for new and loyal players
24/7 Customer support
Live dealer games are available
Supports many payment methods
Nice website

Only Bulgarian players accepted

Games

Games
Live games

Slots

Roulette

Blackjack

Betting

Video poker

Bingo

Baccarat

Jackpot games

Live games

Poker

Craps and dice

Keno

Scratch cards

eSports betting

Crash games

Available: 13 Not Available: 2

Game providers

Show all (23)

Payment methods

Show all (14)

Transaction limits

Withdrawal limits

5,000 лв

per day

Win limits

Unknown

Language options

Website

Available in 2 languages

EnglishBulgarian

Live chat

Available in 2 languages

EnglishBulgarian

Customer support:

Available in 2 languages

EnglishBulgarian

Licensing authorities

Bulgaria000030-6791
Verified

Casino screenshots

Palms Bet Casino Review

Before you sign up at Palms Bet Casino, here is what our team of casino experts found. We used our casino review methodology to look at what it offers and how it measures up. A range of factors, including the casino's Terms and Conditions, licenses, player complaints, support, and limits, were all checked by our team. This helped our reviewers see how safe and fair this casino really is.

The casino's Safety Index, derived from these findings, provides a score reflecting online casino's safety and fairness. The higher the Safety Index, the more likely you are to play and receive your winnings without any issues. Palms Bet Casino has a High Safety Index of 8.9, which makes a recommendable option for most players in terms of fairness and safety. Continue reading our Palms Bet Casino review and learn more about this casino in order to determine whether or not it's the right one for you.

Safety Index of Palms Bet Casino – Is it fair and safe?

Our process for establishing a casino's Safety Index involves a detailed methodology that considers the variables we've collected and analyzed during our review. These comprise of the casino’s T&Cs, complaints from players, estimated revenues, blacklists, etc.

In our review of Palms Bet Casino, we have looked closely into the Terms and Conditions of Palms Bet Casino and reviewed them. We did not come across any rules or clauses that we view as unfair or predatory. This is an encouraging sign, as any such rules could be held against players to defend (or held against players as a basis for) withholding their winnings.

Considering our estimates and the factual data we have collected, Palms Bet Casino appears to be an average-sized online casino. In proportion to its size, it has received complaints with a low total value of disputed winnings. We factor in the number of complaints in proportion to the casino's size, recognizing that larger casinos tend to experience a higher volume of player complaints.

As far as we are aware, no relevant casino blacklists mention Palms Bet Casino. Casino blacklists, including our own Casino Guru blacklist, can signify that a casino has done something wrong, so we advise players to take them into account when choosing a casino to play at.

All in all, when combined with other factors that come into play in our review, Palms Bet Casino has landed a High Safety Index of 8.9. This casino can be considered a recommendable option for most players since it fosters fairness and honesty in their treatment of customers.

Terms and Conditions of Palms Bet Casino evaluated

Whenever we review online casinos, we carefully read each casino's Terms and Conditions and evaluate their fairness. It's not uncommon to find clauses and rules in the Terms and Conditions of some casinos that we deem unfair or predatory, since they provide the casino with grounds to withhold player winnings under specific circumstances.

We did not find any unfair or predatory rules in the Terms and Conditions of Palms Bet Casino during our review.

Player complaints submitted about Palms Bet Casino

Considering player complaints is integral to our casino review process as they offer a comprehensive view of the issues experienced by players and the casinos’ attitude in resolving these problems. Each casino's Safety Index is calculated after carefully considering all complaints received by our Complaint Resolution Center, as well as complaints gathered through other channels.

We currently have 2 complaints about this casino in our database. Because of these complaints, we've given this casino 543 black points in total. You can find more information about all of the complaints and black points in the 'Safety Index explained' part of this review.

Palms Bet Casino user feedback and reviews evaluated

At Casino Guru, users can rate and review online casinos by sharing their unique experiences, opinions, and feedback. We determine the overall user feedback score based on the player feedback submitted to us. The score can range from Terrible to Excellent.

Judging by the 9 user reviews given to Palms Bet Casino, it has a Mixed User feedback score. To view the casino's user reviews, navigate to the User reviews part of this page.

Note: Please note that user reviews may not accurately reflect the casino's quality. Certain casinos may submit fake reviews to improve their overall user feedback score. On the contrary, there may be unsatisfied players leaving numerous negative reviews to lower the casino’s score. We aim to filter these out and compute an impartial user feedback score; thus, for these reasons, the user reviews are not a part of the Safety Index calculation process.

Licenses and company data

Palms Bet Casino is owned by Telematic Interactive Bulgaria Ltd. and has estimated revenues exceeding $5,000,000 per year. Based on the revenues, we consider it to be a medium-sized online casino.

Palms Bet Casino has been granted a gambling license in Bulgaria.

Note:Palms Bet Casino is connected to land-based casinos or betting shops. Judging purely by the online casino website, this casino would have a lower Safety Index than it currently has from us, however, it has been increased because of the availability of brick-and-mortar establishments and the credibility they add to the online casino.

Payment methods, win and withdrawal limits

Palms Bet Casino supports 14 payment options. This includes: Skrill, Mastercard, VISA, Maestro, Bank transfer, ApplePay, A1, Revolut, Bulgarian Post Office, CashTerminal, EasyPay, FastPay (Bulgaria only), ePay.bg, Google Pay.

Online casinos frequently impose limitations on the amounts players can win or withdraw. While these are generally high enough not to impact the majority of players, several casinos do impose quite restrictive win or withdrawal limits. That is why we always check these when reviewing casinos. The table below shows the casino's win and withdrawal limitations.

Withdrawal limits	Win limits
BGN 5,000 per day	No win limit

Note: It is possible that not all payment methods listed above can be used for both deposits and withdrawals. Additionally, certain methods may only be available in some countries.

Available language options and customer support

When reviewing online casinos, we collect information about their customer support and language options. You can find languages available at Palms Bet Casino in the table below.

Language	Website	Customer support	Live chat
English			24/7
Bulgarian			24/7

Our team contacted the customer support during the review process to gain an accurate picture of the quality of the service. We believe customer support is very important as it provides assistance should you encounter any problems with registration at Palms Bet Casino, managing your account, withdrawals, or other matters. Palms Bet Casino has a good customer support, judging by the results of our testing.

Slots and casino games at Palms Bet Casino

Palms Bet Casino offers these types of casino games: Slots, Roulette, Blackjack, Betting, Video poker, Bingo, Baccarat, Jackpot games, Live games, Keno, Scratch cards, eSports betting, Crash games, Live shows, Table games, Live baccarat, Live blackjack, Live dice games, Live poker, Live roulette.

Casino games from 23 game providers are offered. This includes Nolimit City, Evolution Gaming, Pragmatic Play, Playson, iSoftBet, Amatic, Evoplay, Wazdan, Habanero, Spinomenal, CT Interactive, 7777 gaming, Spinthon, PatePlay, The Better Platform, EGT Digital, Wizard games, SlotMatrix, 7Mojos, Hacksaw Gaming, Fazi, Amusnet, Spribe.

Palms Bet Casino bonus offers and codes

Online casinos give bonuses to both new and existing players in order to gain new customers and encourage them to play. The two most popular kinds are free spins and no deposit bonuses, which are given to players upon signing up, and deposit bonuses, which are given to players after they make a deposit. However, casinos also offer other types of promotions, bonus codes, welcome sign-up bonuses, or loyalty programs.

Currently, our database has the following 2 bonuses from Palms Bet Casino:

100 FREE SPINS on Lucky Clover
100% up to €1,000 and up to 300 extra spins

Please note that some of these may only be available to players from selected countries. More information about which bonuses are available in your region can be found in the 'Bonuses' section of this review.

Company info

Owner Telematic Interactive Bulgaria Ltd.
Established 2018
Estimated annual revenues > $5,000,000

Casino Bonuses

Palms Bet Casino bonuses

Browse all bonuses offered by Palms Bet Casino, including their no deposit bonus offers and first deposit welcome bonuses.

Casino Guru

We want players to understand gambling.

User reviews

User reviews of Palms Bet Casino

This is a place to share experience with Palms Bet Casino. Read what other players wrote about it or write your own review and let everyone know about its positive and negative qualities based on your personal experience.

User feedback:

Mixed

Rated by 9 users

Very positivePositiveNeutralNegativeVery negative

Do you have any experience with this casino?

Write a review

Casino Guru

We want players to understand gambling.

Lainardo

Silver

Bulgaria

• 2 years ago

when verifying an ipay account, they only require a screenshot of the account, which is easy to fake, I have fake verified accounts.

zhivkochalakov

Bronze

Bulgaria

• 2 years ago

Please look at the pending complaint on my behalf where I have provided screenshots and the casino is unwilling to explain the reasons for this nagging!!!
This is not a secure site!!
The moment you win, they will ask you for incredible verifications and even ask you to present documents in person in Sofia (screenshots above, I'm not making this up.
Not a safe site since you can't get your money!!!

They don't pay out profits, they make verification process impossible!!!
Не изплащат печалби, правят невъзможен процес на верификация!!!

vir88

Bronze

Bulgaria

• 3 years ago

playable, fast payment,

Ap0x0x

Unregistered user

Bulgaria

• 3 years ago

Even in real life it never made me even go once above what I put in the machine.

making verification near to impossible as foreigner
once you receive 2 withdrawals the winning % is ridiculous low
they have a policy you have to leverage your deposit but if you have 0 wins to get above the amount you literally threw away the money
I have played on other casino's and this one is really unfair

drgabber

Gold

Bulgaria

• 3 years ago

I will look like a face, but of all the Bulgarian casinos, there is no better one than palmsbet. At palmsbet, even when I've won, my sessions are literally 10 times longer with twice the deposit. In palmsbet in 2 months of play, I have more successful sessions than in Winbet in 3 years of play and I am not exaggerating.

the best loyalty program for a Bulgarian casino
най-добрата лоялна програма за българско казино
best daily bonus
най-хубав дневен бонус
they don't ask you for a paper deactivation form
не ти изискват формуляр на хартия за деактивация
deposit limits apply
прилагат лимити на депозити

They can add more Amatic games
Могат да добавят повече Amatic игри

DjDero

Platinum

Bulgaria

• 3 years ago

One of the most fraudulent casinos in Bulgaria. Both the real casino and the virtual one are under all criticism. If they give any profit, then they refuse to pay it. Also the site is not working properly. The bonuses are not loaded and the games just freeze.

Stockata

Unregistered user

United Kingdom

• 4 years ago

Don't waste your time after one more time of 2500lv taken i didn't win a dime.
Just playing with your nerves. If you want to lose your money that's the place or if not try another place .

90/10 Losses
Problematic site
lagging games
useless support
Allways has some technical problem

fofo7788

Silver

Austria

• 4 years ago

Bulgarian casino, if you want to lose money - here is the place

Safety Index explained

Safety Index of Palms Bet Casino explained

Take a look at the explanation of factors that we consider when calculating the Safety Index rating of Palms Bet Casino. The Safety Index is the main metric we use to describe the trustworthiness, fairness, and quality of all online casinos in our database.

Safety Index:High8.9/10

Medium-sized casino, based on our research and estimates

We consider the casino's T&Cs to be fair

Not found on any relevant casino blacklist

Low value of withheld winnings in player complaints in relation to the casino's size

We also considered other factors, which had a neutral impact on the casino's Safety Index

The Safety Index of this casino was calculated based on our research and data collected by our casino review team. Learn more about casino review methodology

Has this casino done something unfair to you?

Submit a complaint

Other factors

Reputation helped by land-based casinos or betting shops

Complaints about Palms Bet Casino and related casinos

(40)

40All0Opened2Unresolved5Resolved33Rejected

Complaints directly about Palms Bet Casino

Our verdict Player stopped responding

Player’s withdrawal has been denied.

The player from Bulgaria faced issues with his withdrawal of 1500 BGN as the casino denied both his withdrawal request and verification, repeatedly rejecting his submitted personal document photos. Despite being a long-time customer with previous successful transactions, he experienced payment refusal for his winnings. The Complaints Team was unable to proceed with the investigation due to the player's lack of response to inquiries and reminders, leading to the closure of the complaint. The player retained the option to reopen the complaint in the future if he chose to resume communication.

Read moreRead less

Closed Submitted: 26 Jul 2025

Disputed amount: 1,500 лв

Our verdict Player stopped responding

Player requests refund after losses.

The player from Bulgaria lost 4000 leva after making regular deposits of 500 leva over a month, claiming that the slot machines were controlled. He requested a refund of half the amount, preferably as a bonus, due to the unacceptable losses. The complaint was rejected as the player did not respond to the team's inquiries, which prevented further investigation into the matter.

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Closed Submitted: 09 Sep 2024

Disputed amount: 4,000 лв

Our verdict Unjustified complaint

Player’s account has been locked due to verification issue.

The player from Bulgaria was unable to withdraw 5000 BGN from Palmsbet Casino because the casino had locked the account due to a past deposit made with an unverified foreign card. The player admitted the card belonged to her girlfriend and was used with permission. According to the casino's terms and conditions, deposits and withdrawals had to be made using a payment method registered in the player's name. The complaint was rejected due to the breach of casino rules.

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Closed Submitted: 20 Jul 2024

Disputed amount: 5,000 лв

Our verdict Unjustified complaint

Player disputes third-party ID request for verification.

The player from Bulgaria had questioned the legality of Palms Bet's request for a third-party ID for verification. She had used someone else's account to deposit money twice but wanted to carry out the verification process using her own ID. We had clarified that the casino had a right to request information about the payment methods used for deposits. As she had used a third-party payment method, it was up to the casino to decide whether to confiscate the winnings and refund the deposits to the original payment method owner. We further explained that third-party payments were strictly prohibited unless explicitly allowed. Hence, we could not proceed further with her complaint.

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Closed Submitted: 20 May 2024

Disputed amount: 103 лв

Our verdict Player stopped responding

Player disputes losses and requests a refund.

The player from Bulgaria had expressed dissatisfaction with losing a substantial amount of money over the course of one and a half months at palms.bg without any winnings, and had requested a refund. We had informed her that we couldn't build a case solely based on her losses as the nature of casino games involves both winning and losing. We had requested her gaming history from the casino for further investigation. However, the player failed to provide the requested information, despite our extension of the complaint deadline. As a result, we were unable to further investigate her claims and had to reject the complaint.

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Closed Submitted: 31 Mar 2024

Disputed amount: 3,000 лв

Our verdict Player stopped responding

Player's account is blocked due to payment issues.

The player from Bulgaria had his account locked due to a payment made via ePay. Despite having provided various kinds of evidence as requested by the casino, his account remained blocked for a month. The casino claimed that he made several deposits with a payment method not registered in his name. However, the player failed to respond to further inquiries from the complaints team. As a result, we couldn't investigate further and the complaint was rejected.

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Closed Submitted: 24 Mar 2024

Disputed amount: 1,000 лв

Our verdict Player stopped responding

Player has made multiple deposits without single win.

The player from Bulgaria is experiencing an issue with Palmsbet Casino, where they have made deposits totalling 2000 BGN with no winnings.

Closed Submitted: 18 Jan 2024

Disputed amount: 2,000 лв

Our verdict Player stopped responding

Player's account blocked after winning a large amount.

The player from Bulgaria had used someone else's card for transactions and had not encountered any issues with smaller deposits and withdrawals. However, when he had won a larger amount and requested a withdrawal, his account was blocked. After we reviewed the case, we found that the player had violated the terms and conditions by using a payment method not in his name. Despite extending the response deadline, the player had failed to provide evidence of legitimate ownership of the payment method. Consequently, we couldn't assist him further and had to reject the complaint.

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Closed Submitted: 19 Nov 2023

Disputed amount: 3,600 лв

Our verdict Justified complaint

Player struggles with complicated verification process.

The player from Bulgaria had been facing issues with Palms Bet Casino regarding his account verification. Despite having provided several official documents, the casino continued to demand a utility bill, which the player did not have. The player had expressed frustration over the casino's lack of assistance and continuous delays. The player's issue remained unresolved as the casino had not cooperated in the matter, leading us to close the complaint as unresolved. This action could have negatively affected the casino's rating. The player had been advised to consult the gambling authority that regulates the casino.

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Unresolved Submitted: 29 Oct 2023

Disputed amount: 134 лв

Our verdict Unjustified complaint

Player’s struggling to complete account verification.

The player from the United Kingdom is experiencing difficulties withdrawing his winnings due to ongoing verification. After a closer examination, we ended up rejecting this complaint as unjustified.

Closed Submitted: 12 Feb 2023

Disputed amount: £150

Show more complaints (+10)

Discussion