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HomeOnline casinosPalms Bet Casino review
Palms Bet Casino review
Doesn't accept players from Ohio
No Deposit Bonus:
Not available
Deposit Bonus:
Not available
Important (1)
Visit Casino
Payment methods
  • Mpesa
Withdrawal limits
 per day
KSh1,500,000
South Cape Investment Limited
2019
> $5,000,000
  • Kenya
OverviewBonusesUser reviews9Safety Index explainedDiscussion1Payment methods1
Important: Casino may confiscate money from dormant accounts This casino deducts the entire balance (or a very large regular dormant account fee) from player accounts that have been inactive for a certain period of time (6 to 12 months).

Palms Bet Casino Review

When reviewing and assessing Palms Bet Casino, our independent casino review team has weighed its advantages and drawbacks following our casino review methodology. To define whether this casino is legit and safe, or possibly harmful, our reviewers have carefully considered the fairness of its Terms and Conditions, licenses, customer support, limits, existing player complaints, and other important factors.

We've worked out the casino's Safety Index, a numerical and verbal representation of online casinos' safety and fairness, based on these discoveries. The higher the Safety Index, the more likely you are to play and receive your winnings without any issues. Palms Bet Casino scored a Low Safety Index of 4.7, positioning itself poorly in terms of fairness and safety, as outlined by our evaluation methodology. Continue reading our Palms Bet Casino review and learn more about this casino in order to determine whether or not it's the right one for you.

Safety Index – Palms Bet Casino fairness and safety

Our process for establishing a casino's Safety Index involves a detailed methodology that considers the variables we've collected and analyzed during our review. These comprise of the casino’s T&Cs, complaints from players, estimated revenues, blacklists, etc.

In our review of Palms Bet Casino, we have looked closely into the Terms and Conditions of Palms Bet Casino and reviewed them. We discovered some rules or clauses that were not to our liking and, on the whole, we find the T&Cs to be unfair. Unfair or predatory rules can possibly be used against players to excuse not paying out winnings to them. Because of our findings, as we identified some serious issues with fairness of this casino's T&Cs, we suggest seeking a casino with fairer T&Cs or at least proceeding with caution if you settle on playing at this casino.

Based on our estimates or gathered data, Palms Bet Casino is a medium-sized online casino. Considering its size, this casino has a low sum of disputed winnings in complaints from players. We factor in the number of complaints in proportion to the casino's size, recognizing that larger casinos tend to experience a higher volume of player complaints.

Based on our findings, no important casino blacklists feature Palms Bet Casino. Casino blacklists, including our own Casino Guru blacklist, can signify that a casino has done something wrong, so we advise players to take them into account when choosing a casino to play at.

Taking into account all factors in our review, Palms Bet Casino has scored a Safety Index of 4.7, representing a Low value. We suggest players to steer clear of this casino and opt for one with a higher Safety Index.

Terms and Conditions of Palms Bet Casino

Whenever we review online casinos, we carefully read each casino's Terms and Conditions and evaluate their fairness. It's not uncommon to find clauses and rules in the Terms and Conditions of some casinos that we deem unfair or predatory, since they provide the casino with grounds to withhold player winnings under specific circumstances.

We found some questionable rules or clauses during our review, because of which we consider the Terms and Conditions of Palms Bet Casino to be unfair.

Note: Our particular discoveries from the T&Cs analysis are available here.

Player complaints regarding Palms Bet Casino

Considering player complaints is integral to our casino review process as they offer a comprehensive view of the issues experienced by players and the casinos’ attitude in resolving these problems. Each casino's Safety Index is calculated after carefully considering all complaints received by our Complaint Resolution Center, as well as complaints gathered through other channels.

We currently have 2 complaints about this casino in our database. Because of these complaints, we've given this casino 543 black points in total. You can find more information about all of the complaints and black points in the 'Safety Index explained' part of this review.

User feedback and reviews of Palms Bet Casino

At Casino Guru, users can rate and review online casinos by sharing their unique experiences, opinions, and feedback. We determine the overall user feedback score based on the player feedback submitted to us. The score can range from Terrible to Excellent.

Nevertheless, this casino does not have a User feedback score yet. We have received 9 player reviews of Palms Bet Casino so far, and the score is only determined after a casino has accumulated at least 10 reviews. To view the casino's user reviews, navigate to the User reviews part of this page.

Note: Please note that user reviews may not accurately reflect the casino's quality. Certain casinos may submit fake reviews to improve their overall user feedback score. On the contrary, there may be unsatisfied players leaving numerous negative reviews to lower the casino’s score. We aim to filter these out and compute an impartial user feedback score; thus, for these reasons, the user reviews are not a part of the Safety Index calculation process.

Licenses and company information

Palms Bet Casino is owned by South Cape Investment Limited, and we have estimated its yearly revenues to be greater than $5,000,000. This makes it a medium-sized online casino according to our classifications.

Palms Bet Casino is licensed in Kenya.

Payment options, withdrawal limits and win limits

Palms Bet Casino supports 1 payment method. This includes: Mpesa.

Many online casinos have set limits on how much money players may win or withdraw. Some casinos apply win or withdrawal limits that can be rather restrictive, but usually these limits are high enough to not affect most players. This is why we always acknowledge these when assessing casinos. All the details regarding the casino's winning and withdrawal limits can be found in the table below.

Withdrawal limits Win limits
KES 1,500,000 per day KES 5,000,000 daily total win limit
Note: It is unlikely that all of the payment options mentioned before can be used for both deposits and withdrawals. Similarly, some payment options may only be used in selected countries.

Available language options and customer support

As part of our casino review process, our expert team gathers data regarding customer support options and available languages. The options available at Palms Bet Casino can be seen in the table below.

Language Website Customer support Live chat
English Yes Yes Yes24/7
Swahili No Yes Yes24/7

During our testing, we always contact the casino's customer support and test their responses to see how helpful and professional they are. We consider customer support important, as it can be extremely helpful in case you are experiencing issues with registration at Palms Bet Casino, your account, withdrawals, or anything else. According to our tests and collected information, Palms Bet Casino has a good customer support.

Casino games and slots available at Palms Bet Casino

Players can enjoy these types of casino games at Palms Bet Casino: Slots, Roulette, Blackjack, Betting, Video poker, Bingo, Baccarat, Jackpot games, Live games, Scratch cards, eSports betting, Virtual sports, Other games, Crash games, Live shows, Live baccarat, Live bingo, Live blackjack, Live dice games, Live poker, Live roulette.

Casino games supplied by 18 game providers are available. This includes Pragmatic Play, Playson, Amatic, BGaming, GameArt, Spinomenal, CT Interactive, VoltEnt, 7777 gaming, Smartsoft Gaming, PatePlay, Kajot, Panga Games, Barbara Bang, Mancala Gaming, Spinoro, Apollo Games, Fazi.

Palms Bet Casino bonus offers and codes

Online casinos offer bonuses to new or existing players to give them an incentive to create an account and start playing. No deposit bonuses, free spins, and deposit bonuses are some of the most sough-after bonus types. No deposit bonuses can be obtained by registering an account at the casino, while deposit bonuses are given out upon making a deposit. Moreover, casino promotions can also include bonus codes, welcome sign-up bonuses, or loyalty programs.

Unfortunately, we currently do not have any bonus offers from Palms Bet Casino in our database.

Please keep in mind that these bonuses might not be available to players from certain regions. See the 'Bonuses' section of this review for more details and to find out which offers are available to you.

Bonuses

No Deposit Bonus:
Not available
Deposit Bonus:
Not available

Payment methods

Payment methods
  • Mpesa
Withdrawal limits
 per day
KSh1,500,000

Games

Show all
Slots
Roulette
Blackjack
Betting
Video poker
Bingo
Baccarat
Jackpot games
Live games
No poker
No craps
No keno
Scratch cards
eSports betting
Crash games

Language options

English website
English customer support
All languages (2)
English live chat
All languages (2)

Game providers

Show all (18)
  • Pragmatic Play
  • BGaming
  • GameArt
  • Amatic
  • Playson
  • Spinomenal
  • CT Interactive
  • Fazi

Casino screenshots

Palms_Bet_Casino_KE_homepage_desktop
Palms_Bet_Casino_KE_promotions_desktop
Palms_Bet_Casino_KE_homepage_mobile
Palms_Bet_Casino_KE_promotions_mobile

Positives

  • Phone customer support available
  • 24/7 Customer support
  • Live dealer games are available
  • Quick registration with only basic information

Negatives

  • The Casino has daily and monthly win limits
  • No welcome casino bonus available
  • Limited choice of payment methods
Casino Bonuses

Palms Bet Casino bonuses

Browse all bonuses offered by Palms Bet Casino, including their no deposit bonus offers and first deposit welcome bonuses.

Casino Guru
We want players to understand gambling.
User reviews (9)

User reviews of Palms Bet Casino

This is a place to share experience with Palms Bet Casino. Read what other players wrote about it or write your own review and let everyone know about its positive and negative qualities based on your personal experience.

User feedback:
Not enough data

Rated by 9 users

Very positivePositiveNeutralNegativeVery negative

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Casino Guru
We want players to understand gambling.
• 2 years ago
when verifying an ipay account, they only require a screenshot of the account, which is easy to fake, I have fake verified accounts.
• 2 years ago
Please look at the pending complaint on my behalf where I have provided screenshots and the casino is unwilling to explain the reasons for this nagging!!!
This is not a secure site!!
The moment you win, they will ask you for incredible verifications and even ask you to present documents in person in Sofia (screenshots above, I'm not making this up.
Not a safe site since you can't get your money!!!
  • They don't pay out profits, they make verification process impossible!!!
• 3 years ago
playable, fast payment,
• 3 years ago
Even in real life it never made me even go once above what I put in the machine.
  • making verification near to impossible as foreigner
  • once you receive 2 withdrawals the winning % is ridiculous low
  • they have a policy you have to leverage your deposit but if you have 0 wins to get above the amount you literally threw away the money
  • I have played on other casino's and this one is really unfair
• 3 years ago
I will look like a face, but of all the Bulgarian casinos, there is no better one than palmsbet. At palmsbet, even when I've won, my sessions are literally 10 times longer with twice the deposit. In palmsbet in 2 months of play, I have more successful sessions than in Winbet in 3 years of play and I am not exaggerating.
  • the best loyalty program for a Bulgarian casino
  • best daily bonus
  • they don't ask you for a paper deactivation form
  • deposit limits apply
  • They can add more Amatic games
• 3 years ago
One of the most fraudulent casinos in Bulgaria. Both the real casino and the virtual one are under all criticism. If they give any profit, then they refuse to pay it. Also the site is not working properly. The bonuses are not loaded and the games just freeze.
• 3 years ago
Don't waste your time after one more time of 2500lv taken i didn't win a dime.
Just playing with your nerves. If you want to lose your money that's the place or if not try another place .
  • 90/10 Losses
  • Problematic site
  • lagging games
  • useless support
  • Allways has some technical problem
• 4 years ago
Bulgarian casino, if you want to lose money - here is the place
Safety Index explained

Safety Index of Palms Bet Casino explained

Take a look at the explanation of factors that we consider when calculating the Safety Index rating of Palms Bet Casino. The Safety Index is the main metric we use to describe the trustworthiness, fairness, and quality of all online casinos in our database.

Safety Index:Low4.7/10
Medium-sized casino, based on our research and estimates
We consider the casino's T&Cs to be unfair
Not found on any relevant casino blacklist
Low value of withheld winnings in player complaints in relation to the casino's size
We also considered other factors, which had a negative impact on the casino's Safety Index
The Safety Index of this casino was calculated based on our research and data collected by our casino review team. Learn more about casino review methodology

Has this casino done something unfair to you?

Submit a complaint

Important

Important: Casino may confiscate money from dormant accounts This casino deducts the entire balance (or a very large regular dormant account fee) from player accounts that have been inactive for a certain period of time (6 to 12 months).

Unfair terms and conditions

  • Casino voids gaming account balances after less than one year of account inactivity
    T&C copied from the casino's website (in English):
    Read more

Other factors

  • Low win limit: KSh5,000,000 / day (sum of all wins, wagers not subtracted)

Complaints about Palms Bet Casino and related casinos

(40)
40All0Opened2Unresolved5Resolved33Rejected

Complaints directly about Palms Bet Casino

Show more complaints (+10)
Discussion

Palms Bet Casino Discussion

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Payment methods

Palms Bet Casino payment methods

Mpesa

Currencies

KES
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