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Palms Bet Casino review

4.7/10Safety Index Low by Casino Guru

Doesn't accept players from Ohio

No Deposit Bonus:

Not available

Deposit Bonus:

Not available

Important (1)

Visit Casino

Show company details

Payment methods

Withdrawal limits

per day

KSh1,500,000

Owner South Cape Investment Limited

Established 2019

Estimated annual revenues

> $5,000,000

Licensing Authorities

Kenya

OverviewBonusesUser reviews9Safety Index explainedDiscussion1Payment methods1

Important: Casino may confiscate money from dormant accounts This casino deducts the entire balance (or a very large regular dormant account fee) from player accounts that have been inactive for a certain period of time (6 to 12 months).

Palms Bet Casino Review

When reviewing and assessing Palms Bet Casino, our independent casino review team has weighed its advantages and drawbacks following our casino review methodology. To define whether this casino is legit and safe, or possibly harmful, our reviewers have carefully considered the fairness of its Terms and Conditions, licenses, customer support, limits, existing player complaints, and other important factors.

We've worked out the casino's Safety Index, a numerical and verbal representation of online casinos' safety and fairness, based on these discoveries. The higher the Safety Index, the more likely you are to play and receive your winnings without any issues. Palms Bet Casino scored a Low Safety Index of 4.7, positioning itself poorly in terms of fairness and safety, as outlined by our evaluation methodology. Continue reading our Palms Bet Casino review and learn more about this casino in order to determine whether or not it's the right one for you.

Safety Index – Palms Bet Casino fairness and safety

Our process for establishing a casino's Safety Index involves a detailed methodology that considers the variables we've collected and analyzed during our review. These comprise of the casino’s T&Cs, complaints from players, estimated revenues, blacklists, etc.

In our review of Palms Bet Casino, we have looked closely into the Terms and Conditions of Palms Bet Casino and reviewed them. We discovered some rules or clauses that were not to our liking and, on the whole, we find the T&Cs to be unfair. Unfair or predatory rules can possibly be used against players to excuse not paying out winnings to them. Because of our findings, as we identified some serious issues with fairness of this casino's T&Cs, we suggest seeking a casino with fairer T&Cs or at least proceeding with caution if you settle on playing at this casino.

Based on our estimates or gathered data, Palms Bet Casino is a medium-sized online casino. Considering its size, this casino has a low sum of disputed winnings in complaints from players. We factor in the number of complaints in proportion to the casino's size, recognizing that larger casinos tend to experience a higher volume of player complaints.

Based on our findings, no important casino blacklists feature Palms Bet Casino. Casino blacklists, including our own Casino Guru blacklist, can signify that a casino has done something wrong, so we advise players to take them into account when choosing a casino to play at.

Taking into account all factors in our review, Palms Bet Casino has scored a Safety Index of 4.7, representing a Low value. We suggest players to steer clear of this casino and opt for one with a higher Safety Index.

Terms and Conditions of Palms Bet Casino

Whenever we review online casinos, we carefully read each casino's Terms and Conditions and evaluate their fairness. It's not uncommon to find clauses and rules in the Terms and Conditions of some casinos that we deem unfair or predatory, since they provide the casino with grounds to withhold player winnings under specific circumstances.

We found some questionable rules or clauses during our review, because of which we consider the Terms and Conditions of Palms Bet Casino to be unfair.

Note: Our particular discoveries from the T&Cs analysis are available here.

Player complaints regarding Palms Bet Casino

Considering player complaints is integral to our casino review process as they offer a comprehensive view of the issues experienced by players and the casinos’ attitude in resolving these problems. Each casino's Safety Index is calculated after carefully considering all complaints received by our Complaint Resolution Center, as well as complaints gathered through other channels.

We currently have 2 complaints about this casino in our database. Because of these complaints, we've given this casino 543 black points in total. You can find more information about all of the complaints and black points in the 'Safety Index explained' part of this review.

User feedback and reviews of Palms Bet Casino

At Casino Guru, users can rate and review online casinos by sharing their unique experiences, opinions, and feedback. We determine the overall user feedback score based on the player feedback submitted to us. The score can range from Terrible to Excellent.

Nevertheless, this casino does not have a User feedback score yet. We have received 9 player reviews of Palms Bet Casino so far, and the score is only determined after a casino has accumulated at least 10 reviews. To view the casino's user reviews, navigate to the User reviews part of this page.

Note: Please note that user reviews may not accurately reflect the casino's quality. Certain casinos may submit fake reviews to improve their overall user feedback score. On the contrary, there may be unsatisfied players leaving numerous negative reviews to lower the casino’s score. We aim to filter these out and compute an impartial user feedback score; thus, for these reasons, the user reviews are not a part of the Safety Index calculation process.

Licenses and company information

Palms Bet Casino is owned by South Cape Investment Limited, and we have estimated its yearly revenues to be greater than $5,000,000. This makes it a medium-sized online casino according to our classifications.

Palms Bet Casino is licensed in Kenya.

Payment options, withdrawal limits and win limits

Palms Bet Casino supports 1 payment method. This includes: Mpesa.

Many online casinos have set limits on how much money players may win or withdraw. Some casinos apply win or withdrawal limits that can be rather restrictive, but usually these limits are high enough to not affect most players. This is why we always acknowledge these when assessing casinos. All the details regarding the casino's winning and withdrawal limits can be found in the table below.

Withdrawal limits	Win limits
KES 1,500,000 per day	KES 5,000,000 daily total win limit

Note: It is unlikely that all of the payment options mentioned before can be used for both deposits and withdrawals. Similarly, some payment options may only be used in selected countries.

Available language options and customer support

As part of our casino review process, our expert team gathers data regarding customer support options and available languages. The options available at Palms Bet Casino can be seen in the table below.

Language	Website	Customer support	Live chat
English			24/7
Swahili			24/7

During our testing, we always contact the casino's customer support and test their responses to see how helpful and professional they are. We consider customer support important, as it can be extremely helpful in case you are experiencing issues with registration at Palms Bet Casino, your account, withdrawals, or anything else. According to our tests and collected information, Palms Bet Casino has a good customer support.

Casino games and slots available at Palms Bet Casino

Players can enjoy these types of casino games at Palms Bet Casino: Slots, Roulette, Blackjack, Betting, Video poker, Bingo, Baccarat, Jackpot games, Live games, Scratch cards, eSports betting, Virtual sports, Other games, Crash games, Live shows, Live baccarat, Live bingo, Live blackjack, Live dice games, Live poker, Live roulette.

Casino games supplied by 18 game providers are available. This includes Pragmatic Play, Playson, Amatic, BGaming, GameArt, Spinomenal, CT Interactive, VoltEnt, 7777 gaming, Smartsoft Gaming, PatePlay, Kajot, Panga Games, Barbara Bang, Mancala Gaming, Spinoro, Apollo Games, Fazi.

Palms Bet Casino bonus offers and codes

Online casinos offer bonuses to new or existing players to give them an incentive to create an account and start playing. No deposit bonuses, free spins, and deposit bonuses are some of the most sough-after bonus types. No deposit bonuses can be obtained by registering an account at the casino, while deposit bonuses are given out upon making a deposit. Moreover, casino promotions can also include bonus codes, welcome sign-up bonuses, or loyalty programs.

Unfortunately, we currently do not have any bonus offers from Palms Bet Casino in our database.

Please keep in mind that these bonuses might not be available to players from certain regions. See the 'Bonuses' section of this review for more details and to find out which offers are available to you.

Bonuses

No Deposit Bonus:

Not available

Deposit Bonus:

Not available

Payment methods

Withdrawal limits

per day

KSh1,500,000

Games

Show all

Slots

Roulette

Blackjack

Betting

Video poker

Bingo

Baccarat

Jackpot games

Live games

No poker

No craps

No keno

Scratch cards

eSports betting

Crash games

Language options

English website

English customer support

All languages (2)

English live chat

All languages (2)

Game providers

Show all (18)

Casino screenshots

Positives

Phone customer support available
24/7 Customer support
Live dealer games are available
Quick registration with only basic information

Negatives

The Casino has daily and monthly win limits
No welcome casino bonus available
Limited choice of payment methods

Author: Mária Buvalová Last updated: 19 Aug 2025 Anything incorrect or missing?Let me know

Palms Bet Casino bonuses

Browse all bonuses offered by Palms Bet Casino, including their no deposit bonus offers and first deposit welcome bonuses.

Casino Guru

We want players to understand gambling.

User reviews of Palms Bet Casino

This is a place to share experience with Palms Bet Casino. Read what other players wrote about it or write your own review and let everyone know about its positive and negative qualities based on your personal experience.

User feedback:

Not enough data

Rated by 9 users

Very positivePositiveNeutralNegativeVery negative

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Casino Guru

We want players to understand gambling.

Lainardo

Silver

Bulgaria

• 2 years ago

when verifying an ipay account, they only require a screenshot of the account, which is easy to fake, I have fake verified accounts.

zhivkochalakov

Bronze

Bulgaria

• 2 years ago

Please look at the pending complaint on my behalf where I have provided screenshots and the casino is unwilling to explain the reasons for this nagging!!!
This is not a secure site!!
The moment you win, they will ask you for incredible verifications and even ask you to present documents in person in Sofia (screenshots above, I'm not making this up.
Not a safe site since you can't get your money!!!

They don't pay out profits, they make verification process impossible!!!
Не изплащат печалби, правят невъзможен процес на верификация!!!

vir88

Bronze

Bulgaria

• 3 years ago

playable, fast payment,

Ap0x0x

Unregistered user

Bulgaria

• 3 years ago

Even in real life it never made me even go once above what I put in the machine.

making verification near to impossible as foreigner
once you receive 2 withdrawals the winning % is ridiculous low
they have a policy you have to leverage your deposit but if you have 0 wins to get above the amount you literally threw away the money
I have played on other casino's and this one is really unfair

drgabber

Silver

Bulgaria

• 3 years ago

I will look like a face, but of all the Bulgarian casinos, there is no better one than palmsbet. At palmsbet, even when I've won, my sessions are literally 10 times longer with twice the deposit. In palmsbet in 2 months of play, I have more successful sessions than in Winbet in 3 years of play and I am not exaggerating.

the best loyalty program for a Bulgarian casino
най-добрата лоялна програма за българско казино
best daily bonus
най-хубав дневен бонус
they don't ask you for a paper deactivation form
не ти изискват формуляр на хартия за деактивация
deposit limits apply
прилагат лимити на депозити

They can add more Amatic games
Могат да добавят повече Amatic игри

DjDero

Platinum

Bulgaria

• 3 years ago

One of the most fraudulent casinos in Bulgaria. Both the real casino and the virtual one are under all criticism. If they give any profit, then they refuse to pay it. Also the site is not working properly. The bonuses are not loaded and the games just freeze.

Stockata

Unregistered user

United Kingdom

• 3 years ago

Don't waste your time after one more time of 2500lv taken i didn't win a dime.
Just playing with your nerves. If you want to lose your money that's the place or if not try another place .

90/10 Losses
Problematic site
lagging games
useless support
Allways has some technical problem

fofo7788

Silver

Austria

• 4 years ago

Bulgarian casino, if you want to lose money - here is the place

Safety Index of Palms Bet Casino explained

Take a look at the explanation of factors that we consider when calculating the Safety Index rating of Palms Bet Casino. The Safety Index is the main metric we use to describe the trustworthiness, fairness, and quality of all online casinos in our database.

Safety Index:Low4.7/10

Medium-sized casino, based on our research and estimates

We consider the casino's T&Cs to be unfair

Not found on any relevant casino blacklist

Low value of withheld winnings in player complaints in relation to the casino's size

We also considered other factors, which had a negative impact on the casino's Safety Index

The Safety Index of this casino was calculated based on our research and data collected by our casino review team. Learn more about casino review methodology

Has this casino done something unfair to you?

Submit a complaint

Important

Unfair terms and conditions

Casino voids gaming account balances after less than one year of account inactivity
T&C copied from the casino's website (in English):
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Read more

Other factors

Low win limit: KSh5,000,000 / day (sum of all wins, wagers not subtracted)

Complaints about Palms Bet Casino and related casinos

(40)

40All0Opened2Unresolved5Resolved33Rejected

Complaints directly about Palms Bet Casino

Our verdict Player stopped responding

Player’s withdrawal has been denied.

The player from Bulgaria faced issues with his withdrawal of 1500 BGN as the casino denied both his withdrawal request and verification, repeatedly rejecting his submitted personal document photos. Despite being a long-time customer with previous successful transactions, he experienced payment refusal for his winnings. The Complaints Team was unable to proceed with the investigation due to the player's lack of response to inquiries and reminders, leading to the closure of the complaint. The player retained the option to reopen the complaint in the future if he chose to resume communication.

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Closed Submitted: 26 Jul 2025

Disputed amount: 1,500 лв

Our verdict Player stopped responding

Player requests refund after losses.

The player from Bulgaria lost 4000 leva after making regular deposits of 500 leva over a month, claiming that the slot machines were controlled. He requested a refund of half the amount, preferably as a bonus, due to the unacceptable losses. The complaint was rejected as the player did not respond to the team's inquiries, which prevented further investigation into the matter.

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Closed Submitted: 09 Sep 2024

Disputed amount: 4,000 лв

Our verdict Unjustified complaint

Player’s account has been locked due to verification issue.

The player from Bulgaria was unable to withdraw 5000 BGN from Palmsbet Casino because the casino had locked the account due to a past deposit made with an unverified foreign card. The player admitted the card belonged to her girlfriend and was used with permission. According to the casino's terms and conditions, deposits and withdrawals had to be made using a payment method registered in the player's name. The complaint was rejected due to the breach of casino rules.

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Closed Submitted: 20 Jul 2024

Disputed amount: 5,000 лв

Our verdict Unjustified complaint

Player disputes third-party ID request for verification.

The player from Bulgaria had questioned the legality of Palms Bet's request for a third-party ID for verification. She had used someone else's account to deposit money twice but wanted to carry out the verification process using her own ID. We had clarified that the casino had a right to request information about the payment methods used for deposits. As she had used a third-party payment method, it was up to the casino to decide whether to confiscate the winnings and refund the deposits to the original payment method owner. We further explained that third-party payments were strictly prohibited unless explicitly allowed. Hence, we could not proceed further with her complaint.

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Closed Submitted: 20 May 2024

Disputed amount: 103 лв

Our verdict Player stopped responding

Player disputes losses and requests a refund.

The player from Bulgaria had expressed dissatisfaction with losing a substantial amount of money over the course of one and a half months at palms.bg without any winnings, and had requested a refund. We had informed her that we couldn't build a case solely based on her losses as the nature of casino games involves both winning and losing. We had requested her gaming history from the casino for further investigation. However, the player failed to provide the requested information, despite our extension of the complaint deadline. As a result, we were unable to further investigate her claims and had to reject the complaint.

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Closed Submitted: 31 Mar 2024

Disputed amount: 3,000 лв

Our verdict Player stopped responding

Player's account is blocked due to payment issues.

The player from Bulgaria had his account locked due to a payment made via ePay. Despite having provided various kinds of evidence as requested by the casino, his account remained blocked for a month. The casino claimed that he made several deposits with a payment method not registered in his name. However, the player failed to respond to further inquiries from the complaints team. As a result, we couldn't investigate further and the complaint was rejected.

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Closed Submitted: 24 Mar 2024

Disputed amount: 1,000 лв

Our verdict Player stopped responding

Player has made multiple deposits without single win.

The player from Bulgaria is experiencing an issue with Palmsbet Casino, where they have made deposits totalling 2000 BGN with no winnings.

Closed Submitted: 18 Jan 2024

Disputed amount: 2,000 лв

Our verdict Player stopped responding

Player's account blocked after winning a large amount.

The player from Bulgaria had used someone else's card for transactions and had not encountered any issues with smaller deposits and withdrawals. However, when he had won a larger amount and requested a withdrawal, his account was blocked. After we reviewed the case, we found that the player had violated the terms and conditions by using a payment method not in his name. Despite extending the response deadline, the player had failed to provide evidence of legitimate ownership of the payment method. Consequently, we couldn't assist him further and had to reject the complaint.

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Closed Submitted: 19 Nov 2023

Disputed amount: 3,600 лв

Our verdict Justified complaint

Player struggles with complicated verification process.

The player from Bulgaria had been facing issues with Palms Bet Casino regarding his account verification. Despite having provided several official documents, the casino continued to demand a utility bill, which the player did not have. The player had expressed frustration over the casino's lack of assistance and continuous delays. The player's issue remained unresolved as the casino had not cooperated in the matter, leading us to close the complaint as unresolved. This action could have negatively affected the casino's rating. The player had been advised to consult the gambling authority that regulates the casino.

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Unresolved Submitted: 29 Oct 2023

Disputed amount: 134 лв

Our verdict Unjustified complaint

Player’s struggling to complete account verification.

The player from the United Kingdom is experiencing difficulties withdrawing his winnings due to ongoing verification. After a closer examination, we ended up rejecting this complaint as unjustified.

Closed Submitted: 12 Feb 2023

Disputed amount: £150

Show more complaints (+10)