The player from Germany has been waiting for a payout for 40 hours without any email confirmation. Despite reaching out to support and being forwarded to the finance department, no response has been received. This issue arises after a lengthy verification process. The complaint was resolved as the player's payment arrived.
OXI Casino - Player’s withdrawal is delayed.
Amount: €1,800
OXI Casino
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Resolved
Our verdict
Case closed
RESOLVED
Case summary
1 year ago
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1 year ago
Translation
I've been waiting for a payout for 40 hours and I haven't even received an email.
I wrote to support and they forwarded me to the finance department
Until now still no answer..
What I read here as answers from the casino I would also like to see 3 hours processing time for payouts in life not
I buttered €2500 into it
1800€ in payout still as ?
Whether I'll ever see that .. I'm speechless I don't know something like that as a standard alone after such a long and annoying verification went back and forth for 3-4 days and now you don't even get a payment confirmation
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1 year ago
Hello kaymelsbach,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with OXI Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise if your account is already verified and if yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?
Please note that we recommend to wait at least 14 days for your verification/withdrawal to be processed specially if it’s your first ever request.
Looking forward to your answer.
Regards,
Nick
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1 year ago
Translation
Hello, my verification was completed on Wednesday. I deposited with real money with no bonus and the last email from OxiCasino was that I can contact the finance department and now I'm waiting for the reply.
The e-mail said that the finance department processes withdrawal requests from 9:00 a.m. to 6:00 p.m. and actually completes it within 24 hours. So I'm wondering why it's taking so long for me. Of course it can be that it's the weekend and I might just get a message next week
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1 year ago
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Got the payment confirmed
when the money is in the account I withdraw the complaint!
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1 year ago
Hello kaymelsbach,
Could you please advise if the payment has arrived to your account?
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1 year ago
Dear kaymelsbach,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Casino.Guru
