The player from Ireland had requested a withdrawal of €300 from Oshi Casino over two weeks ago. Despite having been fully verified, he had been asked to withdraw via a bank transfer where the minimum was €500. He had provided bank details for a manual transfer, but the withdrawal had not occurred. We had extended the timer for his response by 7 days, but due to his lack of response to our messages and questions, we were unable to proceed with further investigation or provide potential solutions. The complaint was rejected, but could be reopened if the player decided to resume communication.
Oshi Casino - Player’s withdrawal has been delayed.
Amount: €300
Oshi Casino
Safety Index:HighSafety Index
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8.6
Oshi Casino has a Safety Index of 8.6, which makes it a safe casino suitable for most players. Explore this casino’s Safety Index
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
6 months ago
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6 months ago
Hi I've been trying to withdraw €300 from oshi . My account is fully verified . They keep asking to withdraw via bank transfer but the minimum is €500 . So they asked for my bank account details and said they would do a manual transfer this has being going on for 2 to 3 weeks now and still nothing
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6 months ago
Dear davymcdonagh0,
Thank you for submitting your complaint. I'm sorry to hear about the issue you're facing.
To better assist you, could you please provide the following information:
- Was your account successfully verified already?
- Was this your first withdrawal attempt at this casino?
- Did you accumulate your winnings with or without an active bonus?
- If there's any relevant communication, please forward it to petronela.k@casino.guru.
It's common for withdrawals to take some time to process, often ranging from a few days to a couple of weeks. Therefore, we recommend waiting at least 14 days after requesting a withdrawal before submitting a complaint. Assuming you've successfully completed the KYC verification and had your withdrawal approved, it's likely just a matter of time before you receive your funds.
We appreciate your cooperation and look forward to resolving this issue for you. Thank you in advance for your reply.
Best regards,
Petronela
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6 months ago
Dear davymcdonagh0,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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6 months ago
We regret to inform you that we must reject this particular case due to the lack of response from the player regarding our messages and questions. As a result, we are unable to proceed with any further investigation or provide potential solutions to address the issue at hand. However, we want to emphasize that the player retains the option to reopen this complaint at any time in the future should they decide to do so. We remain open and willing to assist with resolving the matter should the player choose to resume communication.
