Oshi Casino - Player’s large payout has been delayed.

The casino has not paid out the money for 3 days now. Normally, there is a waiting period of up to 24 hours. Each time I'm in the chat, they tell me something different. I have everything in screenshots. If it's a small payout amount, it gets paid out within 1 hour, but for large payouts, they simply do not pay out. Yesterday, they told me it would be paid out yesterday, but nothing happened.

Dear Lexy0904,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.

Thank you in advance for your patience and understanding.

Best regards,

Tomas

My account has been verified for a long time and this is not my first withdrawal in this casino. I have never waited longer than 30 hours for my withdrawal, who waits 14 days for a withdrawal, just because the withdrawal is so high they don't want to pay out, that's the point

I fully understand your frustration when facing an issue with a delayed withdrawal, Lexy0904.

However, we understand that there sometimes can be legitimate reasons for a delay. I will set the timer for an additional 3 days to allow the casino two full weeks to process the payment. If there’s no development by Wednesday, we will intervene. Let’s stay positive and hope for some good news regarding your withdrawal. Thank you in advance for your patience.

Dear Lexy0904,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.