A player from Italy has a pending withdrawal of €5000 which is overdue. After multiple inquiries and mentioning personal financial urgency, the player's account was blocked. The complaint was resolved as the player got paid out.
Olympusbet Casino - Player's account has been blocked after delayed withdrawal.
Amount: €5,000
Olympusbet Casino
Safety Index:Very lowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
2.6
Olympusbet Casino has a Safety Index of 2.6, which means some of the considered factors point to a very low level of safety. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
1 year ago
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1 year ago
Translation
Good evening,
Last Thursday morning, I won €5000 and requested a withdrawal. I was told it would be approved after 48 hours,
This morning, I asked multiple times and was simply told to wait without being given a specific date,
I desperately need the money as soon as possible because I have various bills to pay. I mentioned this and subsequently, my account got banned. I can no longer access it.
I've previously withdrawn €3700 mid-August without any issues. I'm a VIP member of your website.
I'm asking for your help because I urgently need this money as soon as possible..
Thank you
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1 year ago
Hello 9dr2k6jfcq,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Olympusbet Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise since when is your account fully verified? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?
Please note that we recommend to wait at least 14 days for your verification/withdrawal to be processed specially if it’s your first ever request.
Looking forward to your answer.
Regards,
Nick
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1 year ago
Translation
HI,
My account is verified, I played with my own money, not bonuses,
they have just informed me that the transfer was made this morning by them, if they did it as they say, being with a fast transfer as they write on their site, they should arrive on Monday morning.
"processing mean that was paid from theirside" so they confirmed to me.
I had already made a withdrawal previously and it was credited to me the day after they approved the request.
I'll keep you updated
Thank you
Edited
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1 year ago
Translation
Good evening,
today they told me that my first withdrawal was not successful because "it was declined by payment provider", all this while until this morning they assured me that the payment had been made,
they had me log back into my account and request a new withdrawal, the new withdrawal was processed immediately.
I trust in the good faith of Olympusbet, because they have always shown interest and responded to my requests, I just hope that the money reaches me tomorrow, in the past I made a withdrawal request and it arrived in my account immediately the day after approval, I understand which is making me anxious, but I really need it, I'm also in contact with my bank to speed up the process...
I just hope they arrive tomorrow...
what do you think ?
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1 year ago
Hello 9dr2k6jfcq,
If you requested the withdrawal yesterday, definitely give it a few more days to be processed. As I stated above, we always recommend to wait at least 2 weeks for the withdrawal to be processed even if the previous ones were processed faster as any issue may occur and it must not be the casino's fault.
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1 year ago
Translation
HI,
I requested the withdrawal on 06/09,
Let's hope I arrive, what do you mean by processing?
From what I understand, processing means that the payment has been made by the casino,
Thank you
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1 year ago
Translation
I got the money
thank you all for the "help"
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1 year ago
Dear 9dr2k6jfcq,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Casino.Guru
