The player from Germany is dissatisfied with the withdrawal process. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.
OhMySpins Casino - Player’s withdrawal has been delayed.
Amount: €500
OhMySpins Casino
Safety Index:Very highSafety Index
Casinos with a Very high Safety Index are usually proven by hundreds of thousands of players while having zero or a small number of relevant complaints. We consider playing in casinos with a Very high Safety Index perfectly safe, as they have proven that they treat their players fairly.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
2 years ago
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2 years ago
Translation
Dear Ladies and Gentlemen,
I requested a payout on May 10th, I was told from the start that no verification is necessary. According to the terms and conditions, payments should be processed within 3 working days. Unfortunately this is not the case.
I ask for the payment of the amount.
Thanks in advance
Kind regards
Michael H***
Edited by a Casino Guru admin
Automatic translation:
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2 years ago
Dear Michael,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. If you don’t receive your winnings by then, please, let us know and we will try to help you. Thank you for your understanding.
Best regards,
Kristina
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2 years ago
Translation
However, the casino advertises quick payouts, and the terms and conditions also say within 3 days, so a player hopes for a quick payout.
Automatic translation:
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2 years ago
I fully understand your frustration, Michael. However, we always give the casino two full weeks to process each payment. I will keep this complaint opened, and if there’s no development by the end of this time frame, we will intervene. Let’s stay positive and wait for the good news regarding your withdrawal. Thank you in advance for your patience.
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2 years ago
Translation
Money was paid out, thank you very much for your efforts 👍
Automatic translation:
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2 years ago
Awesome news, Michael. As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.
