OhMySpins Casino - Player's deposit is not showing up in casino account.

On the 22nd of July, i deposited the above amount to my account but never received it. The transaction was successful on the XRP explorer (attached).

I have contacted the casino via live chat and email but i keep getting the same response :'we appreciate your patience, please wait a little bit longer and an outcome will be emailed to you'

I haven't received any updates about my missing deposit.

Dear seokdesigns,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Could you please clarify if it was your first deposit in this casino? Have you made any successful deposits in the casino using this payment method?

When was the last time you contacted the casino regarding the issue, please?

I hope we will be able to help you to resolve this issue as soon as possible. Looking forward to hearing from you.

Best regards,

Tomas

To Tomas,

I had several successful deposits prior but this was the first crypto deposit.

I recall contacting live support the day after and every 2 days after that until about the 4th of August.

I should've have sent myself copy of chat every time but only sent one

Thank you very much, seokdesigns, for providing the necessary information. I will now transfer your complaint to my colleague Peter (peter.c@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

Hello there,

Thank you seokdesigns for providing us with all the information. I hope we'll be able to resolve this issue together.

I would now like to ask OhMySpins Casino for their help in resolving this complaint. We would like to know why was the deposit not credited to the player's balance and what can we do to help resolve this issue.

Thank you!

Hi, funds were added to my player account on ohmyspins.

thank you for your help

Dear seokdesigns,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Peter