OhMySpins Casino EE Review

The player from Germany requested a refund of his deposits after his repeated requests for self-exclusion were not followed. After reviewing all the gathered information and details provided by the casino, we found out there were no signs of gambling addiction in his requests for self-exclusion, and he used it only as a tool for forcing the casino to provide him with bonuses. Later, he stopped referring to the self-exclusion request and enjoyed the bonus(es) provided. The casino acted in accordance with its terms and conditions and even met the player's requirements and conditions to keep him as a customer. There is no reason for the casino to reconsider its decision regarding the complainant's deposits. They were simply lost by playing in the casino. Therefore, the complaint was closed as unjustified.

The player from Ireland has requested to have the account closed due to a gambling problem. He is now enquiring information about pending withdrawals. The case was successfully resolved, and the player received the disputed amount.

The player from Finland has requested a withdrawal less than two weeks prior to submitting this complaint. Their money hasn’t been received yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from Rhineland-Palatinate has requested a withdrawal prior to submitting this complaint. Unfortunately, their winnings haven’t been received yet. The complaint was rejected because the player didn't respond to our messages and questions.

The player from Austria requested an account closure, however, his account has remained open. We were forced to reject this complaint because the player did not request the self-exclusion due to gambling addiction.

The player from Baden-Württemberg has requested a withdrawal less than two weeks prior to submitting this complaint. The payment hasn’t been processed yet. The complaint was rejected because the player didn't respond to our messages and questions.

The player from Germany requested a withdrawal, but it has not been processed yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from Germany has been waiting for her withdrawal for a week prior to submitting this complaint. The withdrawal has been pending since. We rejected the complaint because the player didn't respond to our messages and questions.

The player from Greece had requested the closure of his account at a casino for responsible gambling reasons. He had communicated this request through both email and live chat, but his account had remained open, which allowed him to deposit and gamble. The player had stated that he wanted to close his account due to gambling addiction. His account was successfully closed. The player had confirmed the resolution of his issue and the complaint had been marked as resolved.

The player from Finland was experiencing a delay with his withdrawal of 270€, which exceeded the usual 3 business day processing time. The casino customer service had been unable to provide a completion date. We had advised the player to wait at least 14 days after requesting the withdrawal before submitting a complaint, as delays could be due to unfinished KYC verification or a high volume of withdrawal requests. The player later confirmed that the withdrawal had been paid, and we subsequently closed the complaint.

The player from Austria had reported that he had deposited 25€ via Paysafecard into his online casino account, but the funds did not reflect. After the player had reached out to the casino support and was advised to wait for 72 hours, the issue still remained unresolved. However, the issue was later resolved after the player had received his deposited amount along with a bonus from the casino, who apologized for the technical error. Consequently, we had marked the complaint as 'resolved' in our system.

The player from Italy had experienced issues with withdrawing winnings from Cashwin. Despite having used only deposited funds to play and having cancelled a bonus as instructed, the casino had retained €450 from the player's withdrawal request, leaving only the initial €50 deposit. After a thorough investigation and communication with the casino, the player's issue had been resolved. The casino had decided to reissue the Second Deposit Bonus to the player's account with reduced wagering requirements, which the player had accepted and considered the issue resolved.

The player from Ontario had been attempting to verify his account for multiple weeks, but despite having provided his full credit card statement as requested, the verification had not been successful. After communicating with the casino and providing several deposit statements, the player was informed that his verification looked promising. The player later confirmed that his account had been successfully verified. Consequently, we marked the complaint as resolved in our system.

The player from Germany initiated a withdrawal that has not been processed despite the 72 hours policy of the casino. He has resorted to opening a complaint due to the delay. The complaint was resolved as the player got paid out.

The player from Thailand had won a significant amount playing on Cashwin casino. However, the casino had confiscated their $911 in winnings, alleging abuse of bonus usage. The player had asserted that the terms and conditions related to changing bets and games were overly subjective and open to exploitation by the casino. After an exchange of messages, the casino had offered to reinstate the player's bonus with a modified set of wagering requirements. The player had refused, insisting on receiving the full amount of winnings. The casino had reconsidered its decision and agreed to return the full amount of winnings to the player. The player had confirmed receipt of the funds, and the complaint was successfully resolved.

The fully verified player from Portugal, who had previously made several successful withdrawals via Neteller, faced constant cancellation of withdrawal requests by the casino, allegedly due to issues with Neteller. After the player had contacted the Complaints Team, the casino had asked the player to withdraw via bank transfer instead of Neteller. The player complied and later confirmed that the withdrawal had been successful.

The player from Germany had been unable to withdraw his winnings from Cashwin Casino for a month due to continuous requests for additional verification documents. Despite having provided all necessary documents, the player had faced issues with the withdrawal process. The casino had claimed the issues were due to difficulties encountered at the player's bank. The matter had been resolved when the player used an alternative bank account for the withdrawal. The player had received his winnings successfully and confirmed the resolution of his complaint. The player's username had also been changed as per his request.

The player from Finland attempted to close her account via email due to gambling addiction. Despite multiple attempts from two different email accounts, the casino claims not to have received these requests, denying any responsibility. The player confirmed the casino refunded her deposits and asked us to close the complaint.

The player from Ireland has received only €400 out of €750 from Cashwin, with €350 still pending since 29th May 2023. The casino has been making excuses regarding payment provider issues, providing incorrect ARN numbers, and delaying the withdrawal. The player later informed us he received his winnings and so we closed the complaint as resolved.

The player from Germany experienced a delay in withdrawal of his winnings amounting to 100€ since 15.03.2024. Despite multiple inquiries, he had been continuously told the finance department would handle it yet no progress had occurred. After the complaints team had been engaged, it was discovered that the player had not received a request for KYC verification and had won without a bonus. The casino was then contacted by our team, and they responded by providing proof of payment. The player acknowledged receipt of the payment, albeit late, and the case was subsequently marked as resolved.

The player from Germany had attempted to withdraw 700 Euros but had encountered an error message. Despite daily interactions with the casino staff, the withdrawal had not been successful. After the player had filed a complaint, we had initiated a dialogue to understand the situation, asking about previous withdrawal history and KYC verification status. The issue had eventually been resolved with the player confirming receipt of the money.

The player from Brazil has difficulties withdrawing his winnings - 1036 reais - from Zet Casino due to bureaucratic and disorganized processes. Communication attempts with live support have been unsuccessful, with a lack of access to the financial department. The player reports an absence of timely email response. The complaint was closed as the player resolved the issue with the casino.

The player from Germany requested withdrawals, but they have not been processed yet. The casino later started processing withdrawals in daily installments in compliance with their T&Cs, therefore we marked the complaint as resolved.

The player from Germany had been blocked due to unsuccessful verification. The casino then stated that the player had registered multiple accounts. The player explained that the second account belonged to his ex-girlfriend and that she lived in the same building as him. The casino responded and stated that they were conducting a further investigation and would inform us of the outcome. Upon concluding their investigation, the casino stated that the player's winnings would be paid to them but their account must remain closed. The player received his payment and the matter was resolved.

The player from Hesse has been waiting for a withdrawal for less than two weeks. Unfortunately, their payout hasn’t been received yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from Germany has requested several withdrawals 10 days prior to submitting this complaint. Unfortunately, winnings haven’t been received yet. Player’s complaint has been resolved successfully.

The player from Germany requested a withdrawal, but it has not been processed yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from Cyprus is not able to withdraw his winnings due to unfinished KYC. The casino apologized to the player for the difficulties and stated that although there were still some outstanding documents required to complete the verification, the withdrawals would be processed. The player received their payments shortly after and the issue was resolved.

The player from Italy had an active self-exclusion in sister casinos due to a gambling problem. He believes that he should not have been able to register a new account with ZetCasino. Player’s complaint has been resolved successfully.

The player from Germany had his account has been blocked after requesting a withdrawal. The casino claims he opened multiple accounts. The issue was successfully resolved, the player received his winnings.

The player from Italy is experiencing difficulties withdrawing his winnings due to ongoing account verification. Casino started to pay him in installments after successfull verification so we consider this case as resolved.

The player from Germany requested a withdrawal and account closure. He was informed, that the withdrawal had to be processed first, however the transaction was cancelled and funds returned to his account. The issue was eventually successfully resolved.

The player from Germany has been accused of breaching betting rules without further explanation. Consequently, his winnings have been cancelled and account blocked. The issue was resolved, the player received his funds.

The player from Greece had experienced repeated cancellation of withdrawals due to a system error and provider rejection. Despite having used different methods, the player was still expecting to wait for a resolution. The player had communicated with the casino multiple times and was asked to wait for 3-5 working days each time. After a month of waiting and multiple attempts to withdraw, the player finally received an email to manually provide his bank details. The casino had processed the withdrawal after this. The player had confirmed receipt of the funds after one month and seven days. We had closed the complaint as 'resolved'.

The withdrawal request from the Canadian player was declined because of a deposit made from a shared account with his spouse. The issue was successfully resolved as the casino eventually credited the player's winnings back to his account balance.

The player from Greece has requested a withdrawal prior to submitting this complaint. Unfortunately, their winnings haven’t been received yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked the complaint as resolved.

The player from Italy has been waiting for a withdrawal for less than two weeks. Unfortunately, their payout hasn’t been received yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from Germany has requested withdrawals three months prior to submitting this complaint. Unfortunately, winnings haven’t been received yet. After our intervention, we were able to help the player to get their winnings. The player confirmed they received the funds in the end. The Player’s complaint has been resolved successfully.

The player from Bavaria has submitted a withdrawal request less than two weeks prior to contacting us. Winnings haven’t been obtained up to this day. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from Italy has submitted a withdrawal request less than two weeks prior to contacting us. Winnings haven’t been obtained up to this day. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player's withdrawal is delayed for almost 3 weeks. We contacted the casino and found out that the withdrawal requests had been finally processed, and the player received her winnings, so the complaint was closed as resolved.

The player from Germany has requested a withdrawal six months ago. Unfortunately, the payment had been pending and later disappeared completely from the account. The casino responded to apologize for the delay and to inform the player that their payment had now been processed. The player then received their payment and the issue was resolved.

The player from Greece had faced a withdrawal issue with a casino. He had requested a withdrawal four days prior, but the casino did not accept his chosen withdrawal method, Revolut iBank, and also did not permit withdrawal to his Skrill card. This had been his first withdrawal request and he hadn't encountered such issues in other casinos before. After several attempts and rejections, he had requested a withdrawal to a Greek bank. After 15 days, the withdrawal was finally successful.

The player from Brazil had deposited 106.32 via Pix, but the amount was not reflected in his casino account. After he submitted his complaint, the casino resolved the issue by crediting the amount to his account. However, the player did not receive the 100% first deposit bonus he was expecting. We had explained to him that each casino has its own unique bonus policy and it's up to the casino to determine if a player qualifies for a bonus. The complaint was then marked as resolved.

The player from Canada has sent their verification documents twice but the casino has refused them. The player believes that the casino might be deliberately avoiding payout. The complaint was resolved as the player got fully verified.

The player from Finland has requested a withdrawal prior to submitting this complaint. Unfortunately, their winnings haven’t been received yet. The player confirmed the issue has been resolved and the winnings paid out in full.

The player from Germany tried to withdraw his winnings, but his account has been suspended. He received only one of his withdrawals. The issue was resolved, the player continued receiving his withdrawals.

The player from Pakistan had requested a withdrawal less than two weeks prior to submitting this complaint. The payment hadn't been processed yet. Despite several emails to the casino, he received no replies, which caused him frustration. However, the player had reported receiving his withdrawal an hour before. He expressed dissatisfaction with the casino's lack of communication regarding the delay. The issue was resolved without our intervention, and we marked the complaint as 'resolved' in our system.

The player from Italy had a withdrawal of €800, which had been canceled and credited back into the game account without any communication. Upon contacting the support chat, he had been informed of a problem with the payment provider and had been asked to make a new withdrawal request. The player then attempted to receive the withdrawal through bank transfer. We had allowed the casino two weeks to process the payment. After this period, the player confirmed that he had received the payment. The issue had been successfully resolved and the complaint had been closed in our system.

The player from Germany had faced a delay in withdrawal of 500€ which had been pending for more than the stipulated 3-5 business days. After being advised by us to wait for at least 14 days before submitting a complaint, the player had agreed to wait. Eventually, the player had received the withdrawal and confirmed the resolution of the issue. Consequently, we had marked the complaint as 'resolved' in our system.

The player from Greece had requested a withdrawal which had not been processed, with the casino prompting him to maintain patience. The player's account had not been verified despite his request for verification. The casino continually advised him to be patient. After exceeding the recommended 14-day waiting period for withdrawal, the player finally received his money and the issue was marked as resolved by the complaints team.

The player from Poland had been struggling with account verification and withdrawal processes at a casino. Despite multiple attempts to complete the verification, the casino kept requesting to repeat the procedure and delayed withdrawal. The player had been waiting for over a month. The casino asked for an additional proof of address document, which the player provided. After a delay and further communication, the casino confirmed the account verification and processed the player's two withdrawal requests of 500 EUR each. The player had received the payments, resolving the issue.

The player from Colombia initially had successful withdrawals but later faced difficulties due to additional verification requests from the online casino. The casino had asked the player to access his account without a VPN, which was impossible in his region. Despite his account having appeared as verified, a pending withdrawal of €200 had not been processed since December 8. The player had provided all necessary documentation showing his residence in Colombia. After some communication with the casino and his internet service provider, the player had been able to access the casino without a VPN. The casino then verified his account and processed the pending withdrawal. The issue had been successfully resolved with the help of the Complaints Team.

The player from Canada had his account blocked in the casino. After investigating, we discovered that the player's account had been blocked due to a simple typo in their email address. However, the casino requested additional documentation from the player which allowed them to successfully verify the account. Once the player confirmed receipt of the payment, we deemed the complaint to be resolved.

The player from Italy requested a withdrawal a week prior to submitting this complaint. It has not been processed yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from Italy has requested a withdrawal almost one month prior to submitting this complaint. After the casino finally verifies the player's account, the funds were finally received so we closed this complaint as "resolved".

The player from Germany requested self-exclusion which he later decided to cancel. However, the casino later unexpectedly blocked his account due to gambling problems, while the player still had active balance. The issue was successfully resolved.

The player from Germany was experiencing difficulties withdrawing his funds due to limited availability of payment methods and therefore he decided to submit a complaint. The player received his funds approximately 1.5 weeks after the casino's provided us with its resolution - manual bank tranfer. The complaint is resolved.

The player from Germany had been accused of opening multiple accounts after requesting a withdrawal and only his last deposit was returned to him. The complaint was resolved. The casino did not specify the reason for accusing the player of creating multiple accounts, however, the player later received the full amount originally requested.

The player from Portugal had requested a withdrawal of €500 which was not fulfilled due to an unspecified issue. After issuing another withdrawal request, the player became unable to access his account, which had an additional €500 remaining in it. The player was unsure about the status of his account and had not completed KYC (Know Your Customer) verification as the casino had not requested it. After contacting the casino's customer support, he was informed that his balance would be manually deposited after verification. The player later confirmed that he had received his money three weeks later. We had marked the complaint as 'resolved'.

The player from Germany had reported a deposit issue with an online casino. Despite a successful transaction via Giropay, the funds had not been credited to his account. He had found the customer service difficult to reach. We had advised him to contact his payment provider, Giropay, for an investigation. The player had followed our recommendation and after communicating with Giropay, the amount was refunded to his bank account within 24 hours. The issue had been successfully resolved and the complaint had been marked as such in our system.

The player from Italy had an issue with withdrawal requests for winnings of 120 and 90 euros. The casino kept cancelling the requests without any explanation, and live chat had informed her that her request was in the process. She had confirmed that her account did not require verification, and the winnings were from real money, not bonuses. After multiple requests, she finally received her winnings. We marked the complaint as 'resolved'.

The player from Germany had faced issues in withdrawing an amount of 800 Euros from the betting provider Quickwin. Despite having provided all the necessary details, his withdrawal requests had been canceled multiple times. His account hadn't been verified as the casino hadn't requested it. After the player's communication with the casino, the issue had been resolved and the player had confirmed the receipt of his funds. We had marked the complaint as 'resolved' in our system.

The player from Italy had requested a withdrawal of 500 euros, which went beyond the estimated 3 to 5 business days processing period and was still pending. The casino support team had not provided any substantial assistance regarding the delay. The player had been advised by our team to wait for two weeks for the withdrawal process to complete. The casino did not require any verification from the player. After our intervention, the player confirmed that she had received her payment. We had marked the complaint as 'resolved' in our system.

The player from Germany had been unable to withdraw her winnings of 350€ via a standard bank transfer, the same method she had used for deposits. Despite having verified her details and discussed the issue via live chat, the casino had continuously canceled her withdrawal requests. The casino had insisted on a screenshot of the transfer for further assistance. After the complaints team's intervention, it was discovered that the player had entered the IBAN incorrectly. Upon correcting this, the player had been able to successfully withdraw her winnings. The casino had confirmed the successful transaction, and the issue had been marked as resolved.

The player from Austria had experienced difficulties verifying his account with QuickWin Casino after he requested a withdrawal. Despite having his documents approved, the casino had kept asking for re-uploads. At that time, the player had €500 in pending withdrawal and €1500 still in his account. After our intervention, QuickWin Casino had confirmed that the player's account was verified and his €500 withdrawal was processed. The player had confirmed the receipt of this amount. Upon further inquiry from our team, the player had also confirmed receiving the full amount of €2000. We had marked the complaint as 'resolved'.

The player from Germany had processed a withdrawal of 500 euros which was initially confirmed but not received as the transaction had disappeared from the banking records. The bank had suggested the casino could have canceled the transaction. The player had contacted the casino and was told to wait 3-5 days. Despite asking for a payment receipt, he received no response. This had been his first payout from the casino and the transaction was made via Visa. The issue was resolved when the player confirmed receipt of the payout.

The player from New Zealand had requested a withdrawal less than two weeks prior to submitting this complaint. Their money hadn't been received yet. The player reported that the casino had cancelled their withdrawal requests multiple times without a clear reason. After communicating with the casino, they were advised to enter the full name of their bank during the withdrawal process. The player followed this advice and subsequently, the withdrawal issue was successfully resolved. The player confirmed the receipt of their winnings and requested the case to be closed.

The player from Greece had initially encountered issues with withdrawing winnings from an online casino due to the casino's requirement of a deposit first, despite having sufficient funds in the account. The player had not been successful in receiving assistance from the casino's customer support and finance department. After various communications, the casino had requested and confirmed the player's identification documents. However, the player had still been unable to request a withdrawal. The Complaints Team had stepped in to mediate the issue, inviting the casino to participate in resolving the complaint. Despite some delays, the casino had eventually asked for the player's crypto wallet number to facilitate the withdrawal. The player had finally been able to request a withdrawal and after some delay, had successfully received their money. The issue had then been marked as 'resolved' by the Complaints Team.

The player from New Zealand had requested two withdrawals. Although both requests had been marked as successful, the funds never arrived and were returned back to the casino account. Despite several attempts to contact support via email and chat, the player had received no response or explanation for the lack of success. We had engaged in a dialogue with the player and the casino, and it was discovered that an unwagered bonus had been blocking the withdrawal. After the player met the wagering requirement, she was again unable to withdraw. We had invited the casino to the conversation, and they requested additional bank information from the player. After the player provided this information, the withdrawal was finally successful.

The player from Germany had been waiting since December 24, 2023, for her withdrawal to be processed. Despite having reached out to customer service multiple times, the process had exceeded the usual 1-3 days window. The issue was resolved when the player received her payout. The Complaints Team then marked the complaint as 'resolved'.

The player from Germany had won 1000 Euros on Quickwin and attempted to withdraw 800 Euros. However, his account was closed without explanation, despite him reaching out to the live chat and email support. The casino did not initially respond. After the player had provided additional information and threatened to report the casino for fraudulent intent, the casino verified his documents and processed his withdrawal. The player confirmed that he had received the payout. The issue had been resolved with the help of the Complaints Team.