The player from Ireland had been experiencing a significant withdrawal delay from the casino. Despite several attempts to contact customer support, he continued to receive the same response advising patience. The player intended to close his account after receiving his money. After communication with us, the player confirmed that he had received his outstanding withdrawals summing to 1500 and subsequently closed his account. The Complaints Team then marked the complaint as 'resolved'.
NovaJackpot Casino - Player faces prolonged withdrawal delay.
Amount: €1,500
NovaJackpot Casino
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
6 months ago
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6 months ago
I have been with this casino a while now and i know the withdrawals take a long time, but this time i am waiting almost two weeks and i dont think this is acceptable, i get the same answers from support all the time saying please be patient. i have deposited a lot here and feel i am being treated very badly here. At this stage i just want my money and il close account then.
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6 months ago
Dear delc22,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Have you made any successful withdrawals from the casino in the past?
- Could you please confirm that you have passed the KYC verification?
- Have you accumulated your winnings with the help of a bonus?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
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6 months ago
I have made succesful withdrawals already yes, they slways take a long time but never this long…it says on my account theres no need to verify my account right now and i never accept deposit bonus
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6 months ago
I got notification of two out of three withdrawals being processed today, so i only have a withdrawal of 500 left to go..
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6 months ago
Thanks for the update, delc22.
Has your final withdrawal been processed yet?
I'l await any news.
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6 months ago
Dear delc22,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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6 months ago
Hello, i have now recieved my last withdrawal and i have closed my account
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6 months ago
Dear delc22,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into issues with any online casino in the future. We are here to help.
Best regards,
Tomas
Casino.Guru
