NovaJackpot Casino - Delay in player's €1000 withdrawal process.

Hello, I played at the casino novajackpot439874.com and won €1000. According to the casino's terms and conditions, the processing time should be 3 business days. Today is the fourth business day and the casino states that there are delays in processing. There is already a complaint regarding a similar case and I think that this might be a scheme of this casino. I am waiting for 2 payouts of €500 each. Support keeps me waiting and postponing.

Hello Heiko004,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with NovaJackpot Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Please note that we recommend to wait at least 14 days for your verification/withdrawal to be processed specially if it’s your first ever request.

Looking forward to your answer.

Regards,

Nick

Good morning, I played with a bonus but first played with real money credit and won with that. Account apparently does not need to be verified. The last time I had contact with the casino was yesterday evening but I always got the same answers.

Hello Heiko004,

As stated above, the recommended time frame is 14 days. Please let us know once it would take longer.

Hello on Wednesday it's been 2 weeks. I've been waiting since March 13, 2024 for my payouts to be processed

They have now blocked my account for no reason. When asked in the live chat it says:

Thank you for waiting.I have checked your account and it seems that it was blocked due to Casino administration's decision.Once we have an update,we will reach back to you via email.

And when I asked about my outstanding withdrawals, I was told that I would receive an update by email.

Everything is somehow strange

Just received my money

Dear Heiko004,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Casino.Guru