Nordis Casino - The player struggles to withdraw his balance.

E da giorni che provo a prelevare, contatto L assistenza che è inesistente, inoltre al momento del prelievo non mi è stato chiesto dove accreditare i soldi hanno preso i soldi dell accaunt e basta

Hello giuseppe09,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Nordis Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and is yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Ciao io già avevo mandato i documenti un anno fa, li ho rimando 5 giorni fa. Non so come se è verificato o meno, dai come posso vederlo? Inoltre i soldi vinti sono con soldi veri e non con bonus. Li ho sentiti i support 2 giorni fa dicendo che stavano esaminando i miei documenti

Inoltre da oggi non posso più mandargli email perché mi hanno segnalato come spam, che tristezza veramente

Dear giuseppe09,

Please note that the verification may take up to 14 days so I would definitely recommend you to wait at least a week. Let us know in case of any update.

Va bene ti farò sapere, ma rispondere alla mie email non possono?

Dear giuseppe09,

Once the account is verified it should be visible somewhere within your account. Can you please advise if there is any update regarding the case since your past post?

Dear giuseppe09,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Allora avevo una vincita di 800€, mi è stato mandato un bonifico di 400€ p altro mi è stato detto che mi è stato mandato ma ancora non ho ricevuto niente

Però i 2 400€ non arrivano e nessuno mi risponde alle mail e in niente. Mi potete aiutare perfavore

Thank you giuseppe09 for all the information. I will now forward your complaint to my colleague Michal (michal.k@casino.guru) who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Dear giuseppe09

I'm Michal and I have taken over your complaint. I have reviewed your case and will contact the casino to see if I can help.

We would like to invite Nordis Casino to join the conversation.

Dear Nordis Casino,

Can you please provide some information regarding the player's withdrawal?

Perfavore aiutatemi a prendere i miei soldi

We would like to ask the Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

Dear giuseppe09

Unfortunately, we have come to a point, where we are not able to move forward with this complaint. We have sent numerous emails and tried to communicate with support representatives as well as with affiliate team members. Unfortunately, all efforts to resolve any kind of issue were unsuccessful. There is not much that can be done now without the casino's cooperation.

Sadly, we are forced to close your complaint as "unresolved." This will affect the overall rating of the casino.

I understand this isn't a satisfactory solution to your issue however, the decrease in rating caused by unresolved complaints could change the casino's approach.

If the casino decides to react, we will reopen the complaint and you will be notified by email. In the meantime, you can contact Curacao Gaming authority here (info@gaming-curacao.com or complaints@gaminglicences.com) and submit a complaint to them. It's not the best licensing authority but it may have more options and tools to help players. Let me know if and how they replied at michal.k@casino.guru

We wish we could be of more help.

Best Regards

Michal