NineCasino - Player is struggling to complete account verification.

Continuano a chiedere documenti per confermare l'identità, rifiutano gli stessi nonostante del formato richiesto

Fanno richieste assurde

Non vogliono pagare ma per giocare la Postepay Evolution è accettata.

Sono dei truffatori, vorrei riscuotere i miei soldi e abbandonare questo schifo

Dear molinpaolo,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos takes KYC lightly and it might take a few working days to complete this thorough process.

Could you please advise which documents you have already provided and when exactly did you send the last one? Could you please specify which documents seem to be causing issues and what are the specific demands of the casino?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Tomas

Estratto conto della banca, inviato in formato PDF, tra le altre cose secondo me a loro dei fatti miei non dovrebbe interessare.

Copia bolletta a me intestata, sempre inviato in PDF

Fotografia carta Postepay

Fotografia versamento fatto per giocare.

Tutto inviato anche se non lo trovo normale,sono iscritto su altri 6 siti, nessuno problema, versamento e prelievo con Postepay o con PayPal tutto in poche ore,a volte pochi minuti

Dear molinpaolo,

Could you please advise if the verification process is still ongoing? If it's still ongoing, could you please forward the most recent communication between you and the casino to my email at tomas@casino.guru?

I'll await your reply.

Ciao,ho verificato che fanno così con tutti,sono truffatori andrebbero fatti chiedere per lo meno in Italia. Ho giocato tutto ( ero arrivato ad avanzare più di €3000) ho chiuso il conto e disinstallato l'applicazione. Grazie

Do I understand correctly you played down your winnings?

Please understand, the player is the only one responsible for their account, active balance, and all the bets taking place.

Please let me know if there is any additional information that I have overlooked, otherwise, I’m afraid I will be forced to close your complaint. I wish I could be of more help. Thank you in advance for your reply and understanding.

Dear molinpaolo,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Ho chiuso il conto

Addio TRUFFATORI

Thanks for your reply.

I am sorry we weren't able to help. The complaint will be closed for the abovementioned reasons.

Please do not hesitate to contact us if you run into issues with any online casino in the future.