NineCasino - Player facing withdrawal issues with Ninecasino.

Hello, I'm Ricardo and I'm submitting this complaint because I've tried withdrawing my winnings from Ninecasino without success. I attempted to cash out my €151.01 through Skrill, but the page remained completely blank. I also tried a bank transfer, facing the same issue of a blank page. Neither my mobile phone nor my computer worked in this regard. I reported the situation to customer support and as you can imagine, they were unable to resolve it. At this point, I am at a loss for what to do next. I've already emailed Ninecasino providing a bank statement so that they could transfer the €151.01 directly to my bank account. I also shared my Skrill email address. Up until now, I'm still waiting for a response from Ninecasino. If Ninecasino doesn't pay me my €151.01, I'll never deposit any money into this casino again.

Hello ricardo777,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with NineCasino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Hello, my Ninecasino account has finally been verified. I had to try several times and use an anonymous separator to be able to make the withdrawal request. My account was verified when I made the withdrawal request.

All the bets I made at Ninecasino were in real money, I didn't use the bonus. I had to cancel the bonus before I could even withdraw.

It was yesterday that this whole situation occurred, the first person who helped me in customer support was a lady who doesn't know how to work, I had a lot of difficulty explaining to her the problem with the page being blank when I made a withdrawal on the Ninecasino website and application. I couldn't even get it on my computer. It was only the second person who helped me in customer support, hours later, who actually helped me with the problem. The withdrawal of my €151 to my Ninecasino account has been sent and I should receive it via Skrill. The account is verified, even customer support confirmed this. So far I haven't received my money, I'm waiting for Ninecasino to pay the €151.

Hello Casino Guru, I have already received my €151 from NineCasino through Skrill. I hope to be able to count on the casino in the future. Thanks.

Dear ricardo777,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Casino.Guru