The player from the United Kingdom had had an issue with a delayed withdrawal process of his €900 winnings from an online casino. His account had been suspended, and despite having provided the requested bank details, the casino had not transferred his winnings. However, during the course of the complaint, the player had received his winnings. We had confirmed the resolution of the issue and marked the complaint as 'resolved' in our system.
NineCasino - Delayed payment for player from UK.
Amount: €900
NineCasino
Safety Index:HighSafety Index
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8.4
NineCasino has a Safety Index of 8.4, which makes it a safe casino suitable for most players. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
10 months ago
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11 months ago
I waited a week for them to deposit my money and nothing, I wrote to them and they said that the money will be deposited tomorrow and again nothing was resolved, I wrote to them again and they said I asked what the problem is that you don't give me my money, I got an answer from what country are you, I replied England and I said they are sorry but they don't accept players from England, but how did they let me create my account and deposit money on it. I only get an apology from them and nothing else
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11 months ago
Dear cimislia1997,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem.
I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process which takes approximately one month. In these cases, casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted.
If the money got lost during the transaction, it’s going to take some time before it’ll be credited to your casino account.
I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.
Best regards,
Nick
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11 months ago
that's not the problem, the problem is that when the casino doesn't give me my winnings, I have 900 euros to receive, my account was suspended and the money doesn't want to be sent to my bank card
thank you for helping me
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11 months ago
Dear cimislia1997,
Could you please advise if your account is already verified and if yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?
Regards,
Nick
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11 months ago
I didn't use bonuses, I played for real money, my account is verified and I don't remember when it was about 1 month ago,
he wrote me an email and said this:
Could you, please, send your bank account credentials, so that we will be able to send the funds from your casino account balance to your bank account manually?
I have sent all the details and I still haven't received money
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10 months ago
Dear cimislia1997,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Casino.Guru
