The player from the United Kingdom had submitted a withdrawal request less than two weeks prior to contacting us. Winnings had not been obtained up to that day. The withdrawal was initially canceled twice by the casino, prompting the player to contact support. The issue was eventually resolved with the money returned to the player's account. The complaint was marked as resolved by us.
Nine Win Casino - Withdrawal of player's winnings has been delayed.
Amount: £788
Nine Win Casino
Safety Index:Above averageSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
7.9
Nine Win Casino has a Safety Index of 7.9, which makes it a casino with an above-average level of safety. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
5 months ago
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5 months ago
Hello i made about 200gbp maybe more in deposits , play some time , after i win in total 788pounds try withdrawal one 400 pound and same day later 388 , after one week still withdrawal was pending buy payment system , trying to chat support was helpfull i send what they ask , and after 8 days from withdrawal they cancelled my withdrawal dont say nothing anymore . Its scam or what i dont understand.. all verification good ..
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5 months ago
Dear Rogue8431248,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Complaints Resolution Center
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5 months ago
Quick update , the canceled after week , today try agai canceled again saying sory your cash out canceled for more info cantact our support text support ar details get answer,, strange,, 🙂)
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5 months ago
Dear Rogue8431248,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Kristina
Casino.Guru
