Nine Win Casino - Player struggles with account verification.

Hi, I have £2,400 sat in my Nine Win account - and have provided my bank statement 5 times now, only for them to decline it 5 times in a row. I have given enough evidence, followed all instructions given, and they still decline telling me they need full name, address and account details, even though I have provided them all in the bank account screenshot. Please any help would be greatly appreciated - I have been in contact with there customer support and they keep going round in circles and not giving me a real reason as to why my account can’t be verified given the correct details.

Hello jameschrisbrownhill,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Nine Win Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when exactly is the verification process ongoing? Which documents have been already approved and which ones not? When was the last time you spoke to the casino and what was it about?

Please note that the verification process may take up to 14 days after sending in all the requested documents.

Looking forward to your answer.

Regards,

Nick

Please be aware: At Casino.Guru, we never ask for your casino account password. While we may request information, we never seek access to your account. Please refrain from sharing your password with any third party. We primarily communicate through official threads, occasionally via email for requested supporting evidence or relevant communication.

Hello jameschrisbrownhill,

Did they ever clarify the reason of rejecting those documents or how should you resend them again? As the recommended time frame for verification is due this week, can you please advise if there's been any update since?