Nine Win Casino - Player's withdrawal is delayed due to verification issues.

verification , I’ve provided multiple forms of identification, and they won’t verify me so I can make withdrawals, I’ve provided driving license, birth certificate, current photo id , every time I speak to CS , they give me the same scripted , tbh I’m absolutely gutted and disheartened I was going to treat my , kids to a wonderful Christmas , 😡😥😖

Hello Felly-sir,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Nine Win Casino. Please allow me to ask you a few more question before we would move forward.

• Could you please advise since when exactly is the verification process ongoing?
• Which documents have been already approved and which ones not?
• When was the last time you spoke to the casino and what was it about?

Please note that the verification process may take up to 14 days after sending in all the requested documents.

Looking forward to your answer.

Regards,

Nick

Hi Nick , thank you for your speedy response, I’ve just checked an I’m glad to Report my verification has finally past, and I’ve started the process to withdraw £1400 witch is now currently pending, I’ll keep you updated on any progress , here’s a few screen shots, 🤞 they pay out, as slightly lost a bit of faith, in them after the Run around they have been giving me .

Hi guys , update for you , I’ve just had a message through that I now have to provide card details that I used to make deposits and bank statements with proof of deposits, unbelievable, is normal , ? Do you Recon I’ll still get paid ??

Latest update still getting the run around , I’ll keep at them tho

Hello Felly-sir,

Is there also any communication with the e-mail support regarding the verification? They could clarify which document is still missing or why were some of them rejected.

Additionally, as advised above, we always recommend to wait 14 days for either the verification or withdrawals and to cooperate with the casino to process it faster.

Let me know if there will be any update or forward the communication between you and the casino to nikolas.b@casino.guru in case of any issues.

Regards,

Nick

hi mate, apologies for not getting back sooner, I’m please to confirm I’ve received 100% of my winnings , over all , I took me just short of a mouth , so my advice to anybody that wants to play with this casino , is to , get the fully verified, before you start playing and withdraw in smaller amounts , during, the process, I felt frustrated, doubt, have I been scammed , I found a high number of people that have posted online saying , they gave up, and played away there winnings, with much bigger balances, since my withdrawal, I have deposited another £50.00 , and won £300-00 , I withdrew the £300-00 and I had to wait 24hrs, which was not bad to wait at all, thank you again for your help and support and I know consider the matter closed.

Dear Felly-sir, 

I’m really pleased to hear that your issue has been resolved. I'll go ahead and mark your complaint as 'resolved' in our system. Thank you for confirming the outcome. If you ever face any challenges with this or any other casino in the future, please don’t hesitate to reach out to our Complaint Resolution Center. We’re always here for you. 

As you know, our services are completely free, and we don’t accept any gratuities. But if you could spare a moment to share your experience with our services on Trustpilot, it would mean a lot to me. Here’s the link: https://www.trustpilot.com/evaluate/casino.guru. Your honest review and any suggestions for how we can improve would be incredibly valuable, not just for us, but also for others who might need help with online casino-related issues. 

Thank you so much for your time. 

Best regards, 

Casino.Guru