NewVegas Casino - Player’s winnings have been reduced.

I had received a 30 bonus. I played got it up to 8??.?? Then I brought it down then back to over 1100.00. I go to sleep wake up 5 hrs later my balance is 20.00. I messaged them and the said max I could cash out was 20.00. They had no right to take money n now they are giving me the run around. People be careful they have a live chat person and you cannot move their pic or remove. They will not give me money whether I can cash out or not that is still mine. Never have I had to go through this

Dear Robbi,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you accumulated your winnings with or without an active bonus? If you have redeemed any promotional offer, please specify which one was it. You can forward its name or a specific link when replying. Have you deposited any funds into your account?

If there’s any relevant communication, please forward it to petronela.k@casino.guru.

I hope we will be able to help you to resolve your problem as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

Dear Robbi,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.