NetGame Casino - Player’s winnings have been voided due to 3rd party payment.

Replenished the balance for a bonus, a bonus without a wager, stuffed 850 UAH, 800 put on withdrawal, a day later I received 250 replenishments, the win was canceled because I threw from the card which is issued to my mother, but it is tied to my account, that is duplicate of my s / n card, ie the funds came from my bank account !!!

I wrote in the chat, in the mail, too, and the answer is the same, a violation of the rules, although if so, why do they even allow you to throw from your card, but no longer displays.

In general, I want to say that this "Shit Casino" administration is also the same, "do not get sick."

Dear sXefun,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem, but please understand that casinos don’t accept deposits from 3rd parties. By registering an account, you agree to terms and conditions of the casino. In this specific case there is written https://netgamecasino.net/agreement/: 

"The user has the right to deposit funds to his game account only from his bank card, from his account in EPS or phone number. In case of violation of this condition, all winnings can be canceled, and the amount of the last (winning) deposit will be returned to the account / account from which it was made. After performing these steps, the administration of the casino reserves the right to block the account without the possibility of recovery. It is forbidden to deposit funds to the game account by third parties: friends, relatives or partners. This rule also applies to withdrawals."

Please understand, that by depositing from your mother’s bank card you have breached one of the main rules. Casino voided your winnings for this reason and I’m afraid it is an irreversible process. For the future references, I would strictly recommend communicating a possibility to deposit funds from a 3rd party card before the actual deposit takes place.

If there is anything else, I could help you with, please do not hesitate to contact me, otherwise, I will be forced to reject this complaint as unjustified. Thank you for your understanding.

Best regards,

Petronela

Dear sXefun,

We are extending the timer by 7 days. Please, do not hesitate to contact us if you need any help, otherwise, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.