Neospin Casino - Player’s winnings haven’t been received yet.

I have been trying to withdraw my winnings i originally won 12,000+ but due to waiting so long for my money I end up playing through my other part of my winnings it says that there is 6000 per day limit well this is wrong its 6000 then u must wait and wait till they approve it then 24 hours after that u can withdraw another 6000 not before I have waited nearly 2 weeks for my withdrawl I even thought half way that they couldn't see it so I cancelled and redone it only to realise it's not that they just refuse to pay it then. They say it's done in a first in first served basis well my new ones were rejected but by main was nothing so not the case then asking them they say were r a trustworthy casino wait for your money or 24 hours will be in there then 48 then 72 hours upset over this I have msged everyday with chasing up the withdrawl they respond with the same crap every time the last one was worst they said they were gonna refund me with out a reason and then they suspended my account for no reason I said I dont care I just want my winnings they said I have problem gambling I have done screen shots of my. Last conversation with them please help

Dear Lizayoub88,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center


PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.

Dear Lizayoub88, just to confirm — do I understand correctly that your account has been closed and the casino said your winnings are on the way to you?

No that's not right i have been waiting for them to approve the withdrawl its been pending for nearly 2 weeks

They didn't close my account they suspended it for no reason at all

Dear Lizayoub88, was your account only temporarily suspended while the casino processed your withdrawal? In some cases, casinos do this to prevent players from canceling their withdrawal and continuing to play, especially with large amounts, in order to protect the winnings.

Also, could you please confirm whether you have already received the withdrawn funds?

Are you currently able to log into your account, or is access still blocked?

I did last night thanks heaps for your help i really appreciate u being there for us I would have been lost without the help of this site its helping me in many ways I appreciate this site😊

Dear Lizayoub88,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Dominika

Casino.Guru